Overview
Jollychic has a rating of 2.4 stars from 1,110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jollychic most frequently mention customer service, live chat and credit card. Jollychic ranks 10th among Wholesale Clothing sites.
Irresponsibility people in qatar. 100 times contacted customer care & main office located in Saudi never considered as a customer. Some items ordered for Eid celebration still waiting for it. Hope will get it on next Year Eid In sha allah!
P. S: Sadness is paid already :(
Had order 5 items and been following up for 4 days. I spoke with their team to change my contact details many times and yet they did not inform the courier. I contacted the courier service in Dubai to assist me to update my contact details, been forwarded to their branch in Abu Dhabi and spoke with their supervisor only to find out some miscommunication in their system occurs which lead my orders to be returned in their facility in Dubai. Tried to contact again their agent in jollychic apps thru live chat and they keep hanging me! I called also their facility in Dubai and they said they cannot do anything about it unless I re-order it again and need to pay for the delivery fee once again! Such a terrible experience to think im their regular customer! Jollychic agents are big $#*!s and they don't know how to handle such situation properly! This will definitely my last time to purchase with them and praying to get my refund soon!
Dear customer, we do apologize for your unsatisfied due to the delivery issue.
About your order, we have refunded and the balance will be arrived to your original payment account in 8-15 working days. Please check it with your issuing bank timely.
Thank you for your great support on Jollychic.
I just received the 2 items i ordered from Jollychic. A plastic clothes drawer and shoe rack for sar158. Holy Crap!
When i assembled the items both of those, totally trashy! Parts are missing for the both items and I am sharing the photos here for all to see. I will report this trading company to the Ministry of Economics! That is not fair and is never right to sell to customers defective items! That is plain cheating!
The worst online shopping experience I have ever had. Ordered a shirt and 10 weeks later its had not arrived despite me bring charged for it. Asked them maybe 10 times for my money back and the only thing they seems to know how to say is be patient. Currently starting a legal dispute as they have effectively stolen from me. DON"T ORDER ANYTHING!
I placed on(12-02-2020) order one lenovo laptop cost price of 1604, but they not delivered(15-02-2020) at the same price. The jollychic staff's are told me if u need give extra 200 riyal(1800 riyal) we will deliver Tomorrow, otherwise we can't deliver your order. I will asking one question why they didn't told me before delivery date, they are what the... Is thinking about costumer. Jollychic very bad experience with you today,. If u advertised one things asking other, it's thinking@ jollychic very alibaba.
I order at 1st August and still not received, and on tracking they write delivery faild duo to customer mobile off, and in real no one try to call me or on tracking also nt showing my ordee out for delivery, they are lier, whenever i ask them simply said wait we will deliver you soon,
Dear customer, please accept our sincere apologies for this long time delivery.
We have already feedback your order to the relevant shipping company to push the delivery for you.
About the long time delivery issue, we will feedback and push our logistics department to improve.
Meanwhile, we will provide you fully refund if your package cannot be delivered successfully, so please do not worry.
Jollychic is a young and fast growing team which based on your great support.
They were fabulous! I loved the clothing, everything was fabulous quality and it didn't take long to come at all! I'd say two weeks maybe? They do ship from china which could be an inconvenience but if you speak to a representative about it they'll help you! I'm definitely ordering from them again. I bought a few head chains from them and they were fabulous! I placed pictures of everything I ordered! Seriously great site!
I ordered a dress which is totalky different from the picture in their website and when i wanted to return it back the return service was Very very Vey BAD. They gave wrong addresses which can not be reached by google map and when i contact them they gave another wrong address
NEVER EVER GOING TO BUY FROM THERE.
By far the most horrible company ever. You dont receive any communication. I made an order, and didnt receive any confirmation email or whatsoever. Had to contact their contact center multiple times, to see where my order was. They said everytime they were working on it. After more than a week, I received a simple sms saying that my order is cancelled. No e-mail, no headsup no nothing. And then you have to wait for more than a week to receive your money back in USD.
I received my order in fairly short time, but like the other reviews say - these clothes are really sized for kids. I ordered two sizes up and guess what? My neighbors daughter who is ten got a new jacket!
Hi, palma,
Greetings!
Thank you for your support in Jollychic.com. We are so sorry to hear that the size is not fit you. Every product has a size guide in the website, like the length, bust, shoulder, waist, hip size and so on, just check the size details, that would be more correct. If you aren’t sure that, please contact our 7*24 hours customer service, or send E-mail to service@jollychic.com, we will give you some suggestions. We can’t search your order record in our system, could you please provide us your registered E-mail or order No.? We will check it for you, ok? Looking forward to your reply!
Best wishes!
Jollychic Customer Service Team
Products including tees, dresses, blouses, coats, sweaters, pants etc.
Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.
- Visit Website
- Shenzhen, Guangdong, China
- Edit business info
Business History
Manufacturers of apparel in China since 2008.We offer the latest fashion ingredients for those interested;
We partner with dozens of reputable import & export companies, warehousing & logistics companies and
After sales service provider from around the world. Better still, we have an elite team, who are truly capable,
Dedicated, and flexible and demonstrate unparalleled expertise on a daily basis.
We offer multi-lingual customer service, a sound set of internet system and advanced online marketing
Networks that caters to customers' need. We have a two-million customer base up to date.
As we consistently unlock new frontiers of overseas markets, tens of millions of consumers the world over
Have also benefited from our effort by simply making a purchase via our website, for apiece of reliable
Commodity and at a reasonable price of course.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, please accept our sincere apologies for this long time delivery.
Your order was delivered successfully on August 25th after we urged the courier company, we will also feedback to our logistics department for improvement.
Jollychic is a young and fast growing team which based on your great support.