Collar on momentum seamless athletic shirt was made wider, which looks good, but it does not lay flat and thus it looks bad very quickly. I will look for alternative unless they change this.

I have been shopping at Athleta for years. They always had an excellent return policy, even if a garment got damaged. No longer. You get 30 days to return or exchange an item, even for store credit. If you buy on line and want to exchange in the store, the item has to be returned and then purchase what you want. So if you got in on sale on line and you need a different size, you lose the sale price. I will never shop here again. They have lost a good customer.

I ordered items in October. My items kept saying "shipping label created, shipping soon" for months. In January, it was finally changed to "shipment cancelled." I called and they can confirm they see the shipping and tracking number was cancelled/ never sent, but they cannot issue me a refund because it has been more than 90 days. I went on their online chat and got the same answer. I don't get a refund because you never sent the items? Now I am out $200. What type of business is this?

I have had a very positive experience with orders from Athleta. The items are always as described and of good quality. Customer service personnel are always pleasant, and accommodating. Just because one thing might go wrong with an order does not mean the company is dishonest and insensitive toward customer's needs. After all, nothing ever runs 100% all the time. So I am giving a review that is fair. And well deserved, in my opinion. And hope others will be fair as well, about the merchandise and overall shopping experience with Athleta.

Don't EVER order anything from this company! Two months ago I placed an order with them. They shipped the wrong items. They required us to ship them back which we did and we even have a confirmation from them that they got it. BUT no refund was given to us. I've spent weeks trying to get them to give us back the money and they just never respond. Go online to their chat and after 45 minutes they'll tell you they will have someone get back to you. But of course they don't. They will just steal your money! "we will get back to you" is what they say but won't give you an email address so you can send your proof. It's a lot easier to say they don't have a record of the return, when it isn't staring them in the face. This is how they treat their recurring customers. Every error was theirs. We did everything exactly as they required and yet they just keep the $97, and put us off. Save yourself the stress, it simply is not worth it! Do not trust them! Here's the proof

I bought some pants from Athleta and tried to return them three days after the "shipped by" date had passed (I didn't actually receive them until several days after that date). It turns out that Athleta will not take anything back if it is even one day over their deadline. I tried calling their customer service line and got the same response. I have never dealt with a retailer that has been this rigid. They suggested I send the clothes to a used clothing outfit and try for a gift card. But of course I don't want a gift card. I want my money back and I never want to shop at Athleta again. Honestly, their clothes are just OK, and their policies are ridiculous.

I ordered some dresses on a Tuesday night. I paid an extra $25 to receive it on Thursday. Athleta did not send dresses overnight as it said it would. They used some company called LaserShip delivery service, not FedEx or UPS. I didn't get the dresses till Saturday after I left on my trip. They are totally unreliable.

I bought some pants online from Athleta. They were too short (a common problem for me). Figuring out how to return them (no invoice in the package or instructions in the email) took an insanely long amount of time. I finally called their customer service (haha) number and spoke to a nice woman with a Spanish accent. She told me I'd get my money back in ~5 days if I took the package to Staples (that's an office supply company, which makes no sense.) I said I'd stick with taking it to UPS (an actual parcel service company). She told me it will take ~15 days for my refund to process if I use UPS. They plan to keep their sticky little corporate fingers on my money as long as they can. Ugh! Making it difficult and expensive to return items is terrible policy. They have lost my business.

I like the product and the girls in the store were nice. That being said, I had to make a couple of returns to two different cards and it takes FOREVER to get a refund. This is not acceptable to me in a time when everything is computerized and super fast. (Like when they take the money OUT of your account, or charge on your credit card) This is enough to turn me off from this business. There are a plenty of places where you can purchase this type of clothing.