About the Business
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback. Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist. Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.
Business Highlights
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Reviews Summary
Eshakti has a rating of 2.8 stars from 4,694 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eshakti most frequently mention delivery date, credit card and business days. Eshakti ranks 32nd among Women's Clothing sites.
Instant Feedback
Scam. Don't buy anything here. No one picked up the call. I hope they refund me or send me my order its been more than 6 months
In August 2024 I received an email stating my order was delayed due to fabric issue. Its now almost one year and still no order or feedback.
Spent $1300 last may and still have not received product and they will not respond to me about it. It's awful and I am so angry.
I used to love eShakti, but I ordered a dress back in May that I still have not received in November. They also have not returned my emails. The dress cost me over $80. I would like my money back, but I now have no way to contact them because they never answer.
Don't order anymore from here. They don't fulfill orders anymore, but still take the money. They've been my favorite – and life-changing – company for years. But I'm still waiting for 300$ worth of clothes after 9 months, and no answer to my email enquiries or follow-ups of any kind. Even their phone is out of ordre.
This company used to provide excellent service and I ordered from them twice in the past. My most recent order was in February of 2024 and it will be my last. There was delay after delay in shipping, but I initiated all communication, so the company was not forthcoming about the delays. Eventually, after so many delays with a couple items, customer service recommended I cancel those and just ship the remaining. I agreed, and then those items never shipped AND no refund was issued for the cancelled items. By July, I could no longer continue to wait for the items to ship. The company agreed to cancel all the items and issue a refund. I email the company about once ever my two-three weeks to remind them I still have not received any refund for my items. The company has not responded to ANY contact I have had with them since the order was cancelled in July.
I placed an order on February 10th of this year. When it showed no signs of shipping by the estimated date of delivery, I reached out. Like a previous reviewer, I was told there was a problem with the fabric quality. Because I was leaving that address and traveling abroad for a while, eShakti agreed to hold the shipment until June. When I reached out in June with a new delivery address, I was told there was still a problem with the fabric quality. EShakti offered to cancel the two items that were impacted and would ship the rest. I have not yet received a refund for those two items. Also, while a shipment order was placed by their carrier for June 27th (I had to ask for the tracking information— that was never sent to me as promised), I can see from the tracking information that a shipment has never been picked up. I have told eShakti repeatedly that I am only in the US for a limited amount of time. They had over a month to ship and deliver the items but never did. Nor have they ever reached out with updates or information— I had to reach out to them to learn any of the information I received. Now that I am reaching out for a refund, all contact with me has dropped. I have tried twice (July 14 and 17) through the email address with the customer service representative who had been in regular contact with me, once through their customer service form, and once through a phone call (July 25) though no one picked up and I doubt anyone will try to call me back given the runaround I have already received. I have ordered from eShakti in the past and never had these problems, but I this feels shady at this point (once refunds are mentioned, all customer service is gone?) and would NOT recommend their business going forward.
I loved eShakti, but since some time they have stopped to respond and exist. I ordered some dresses in Nov 2023. About half of the order arrived in Feb/24. The remaining part has still (now Oct/2024) not arrived and eShakti is totally unresponsive.
Webpage is hard to search and doesn't load all options.
If I could give this company negative stars I would. I canceled an item 7 months ago, and after several calls and messages, I still do not have a refund. I ordered two tops in March of this year, and again after several unanswered calls and messages, I don't have the items and NOBODY will return calls or reply to messages. I am so disgusted by this company. I even filed a complaint with the BBC, and they were ignored as well. STAY AWAY FROM eSHAKTI.
I was a loyal eShakti customer for years, loved their dresses and their customer service was great. But starting at the end of 2023, they started taking forever to make the dresses, and now in 2024 they just take your money and never send you any clothes. They even responded to my messages saying they would give me a refund but never did. Don't buy from them.
NEVER ORDER FROM ESHAKTI. I used to love them. I have several eshakti dresses. But about a year ago they stopped having customer support. I had several dresses backlogged for months. I filed better business bureau report and they gave me gift cards not cash. I asked for cash and they deleted my gift cards. They don't have BBB certification anymore for scamming other people just like me. This is a scam company now. Don't order!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members