Overview
AmericanMuscle has a rating of 4.1 stars from 7,055 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
I ordered a 392 pistol grip shifter that was in stock at the time of ordering. I waited a few days for a tracking number and never got it. So I reached out to Jordan to ask him about it and I was told that the shifter was on back order.
Paid the extra for 2 business day shipping, and not recieving my item until 4 business days later. Ordered on Thursday, recieving on Tuesday. Let's give Thursday as a day of processing…, still doesn't explain why then 3 business days later I receive my item from American Muscle?
Hi Marcus,
I'm sorry about the delay in getting the UPR Oil Drain Plug! I called and left a detailed voicemail, but wanted to reach out here as well. Due to the delay with FedEx and picking up the shipment today, I issued a refund on your shipping cost back to the original payment method.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Your Website has way too many freeze, points, refusal to change credit cards, refuses to accept shipment changes, so I actually tried to undo my order but your site froze locking me out. A complete waste of time if you ask me.
Online chat sucks and will give you bad info then close the chat with no notice. Then 300 for a few pieces of painted sheet metal to cover the calipers. Had they been listed accurately with photos showing how thin they are I would have not purchased them. Also your email will get spammed to death with this company. Good luck!
Hey Schon,
Thank you for providing your feedback I will pass this information along to our chat team regarding them closing it out, I apologize that the product was not what you where expecting. I did issue you a voucher to use on your next purchase with us online or over the phone as a small token of our apology. You are more than welcome to unsubscribe from the marketing emails at the bottom of anyone. We have a great tool called the customer portal which is orders.americanmuscle.com that you can use to get tracking, estimated ship dates and print invoices. If you need anything else please feel free to reach out to us.
Thank you,
Allison
You sent me the wrong item and after informing you, I'm waiting for some tech team to "evaluate" what was sent before I can get a return label and actually receive the item I ordered. I'm not happy. In addition to this I'm receiving at least 3-5 spam emails from you a day which I don't appreciate either.
Hello Steve,
I apologize for the incorrect item being delivered I understand your frustration and inconvenience this has caused you. As of Friday 3/21 your return and replacement was approved for the correct item. Unfortunately your correct item is out of stock at this time with no estimated ship date. Please keep an eye on your email for tracking and estimated shipping information. You can also use the portal which is orders.americanmuscle.com. I apologize for this and I issued you a voucher to use on your next purchase online or over the phone. If you need anything additional from us please feel free to reach out.
Thank you,
Allison
Ordered an open box item that was not received as described. The item is extremely poor quality thin material, not strong ABS as it was described. Hardware was also missing, but the ad for this open box item said hardware was included and made no mention hardware was missing.
Customer service reps have been unhelpful. I want a full refund to my original form of payment and not be charged to ship this item back you. I have been ripped off by American Muscle, a company I've supported for years. I have NO use for store credit.
Hey David,
Great speaking with you this afternoon, I'm glad we were able to come to a satisfactory resolution and if you need anything in the future please do not hesitate to reach out to us!
Thank you,
Allison
Sunday night shopping, asked a few questions late night in chat. 5 minutes later order was placed. Received order by Thursday. Overall great experience
Had a great experience we have placed three orders spending around $1600 to $1700.00 we will be back when parts are needed but I do have a question it's says we get a gift (shirt) so can we get 3 free shirts 1 medium 1 X-Large and one 2 x so we can wear them on my husband birthday since we bought all the car parts for his mustang?
Thank you Darleen Galloway & Erick Galloway
******* state rd 60 Borden in *******
American muscle is easy to use, has great customer service, and has the best quality parts! I had a hard time using the check out so I contacted customer service for help and he was awesome just game him my cart number and he made a link for me to follow
I just received my CDC Light Bar for my new 2024 Mustang GT convertible! American Muscle, has once again, delivered a quality product on time and in perfect shape. I've had numerous cross boarder transactions and the folks at American Muscle make everything simple and easy! You've got my business and I appreciate making my Mustang unique. Thank you.
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daryl,
I sent you an email explaining further regarding the "out of stock" messaging on your recent purchase for the Shift knob. At your earliest convenience please feel free to get back to me with any further questions you may have. I hope my email clarifies some questions for you and look forward to speaking with you!
Thank you,
Allison