Overview
AmericanMuscle has a rating of 4.1 stars from 7,056 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
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I ordered a 392 pistol grip shifter that was in stock at the time of ordering. I waited a few days for a tracking number and never got it. So I reached out to Jordan to ask him about it and I was told that the shifter was on back order.
I ordered exhaust manifold gaskets and when arrived they did not match the original ones. I had to order the correct gaskets from the dealer which delayed my project and had to borrow a car until correct gaskets came in.
Hello Marc,
Thanks for taking my call today! Per our conversation, I set up the return for the full refund on the Kooks Multi-Layer Steel Exhaust Header Gaskets order. I also spoke to my manager, and aside from the refund for the gaskets, we issued a refund of $50 to your original payment method with a $20 store credit. Again, I apologize for the inconvenience this caused, and if there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Very helpful staff, prices are fair, selection is good
Paid the extra for 2 business day shipping, and not recieving my item until 4 business days later. Ordered on Thursday, recieving on Tuesday. Let's give Thursday as a day of processing…, still doesn't explain why then 3 business days later I receive my item from American Muscle?
Hi Marcus,
I'm sorry about the delay in getting the UPR Oil Drain Plug! I called and left a detailed voicemail, but wanted to reach out here as well. Due to the delay with FedEx and picking up the shipment today, I issued a refund on your shipping cost back to the original payment method.
Again, I apologize for any inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
Sunday night shopping, asked a few questions late night in chat. 5 minutes later order was placed. Received order by Thursday. Overall great experience
Had a great experience we have placed three orders spending around $1600 to $1700.00 we will be back when parts are needed but I do have a question it's says we get a gift (shirt) so can we get 3 free shirts 1 medium 1 X-Large and one 2 x so we can wear them on my husband birthday since we bought all the car parts for his mustang?
Thank you Darleen Galloway & Erick Galloway
******* state rd 60 Borden in *******
American muscle is easy to use, has great customer service, and has the best quality parts! I had a hard time using the check out so I contacted customer service for help and he was awesome just game him my cart number and he made a link for me to follow
I just received my CDC Light Bar for my new 2024 Mustang GT convertible! American Muscle, has once again, delivered a quality product on time and in perfect shape. I've had numerous cross boarder transactions and the folks at American Muscle make everything simple and easy! You've got my business and I appreciate making my Mustang unique. Thank you.
I called to find out which would be the biggest tires I could fit in a rim 19x9.5 and they gave me the answer and much more I was expecting including a way of how to measure and compare tire sizes. Thanks to Rob H and Richard S to help me placed order using store credits
Placed a phone order Sunday with Courtney and was very professional and helpful. Answered my questions and explained the ordering and shipping process,and there was quick delivery.Very happy! Will order again from AM
I am so happy that I called to place this order for new floor mats for my 2013 Ford Mustang 5.0 Gt. I received them today, they fit like a glove. So happy I spoke to Gyrffin (sp) I know that is not how he spells his name, but he was a great help. Thank you so much.
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Daryl,
I sent you an email explaining further regarding the "out of stock" messaging on your recent purchase for the Shift knob. At your earliest convenience please feel free to get back to me with any further questions you may have. I hope my email clarifies some questions for you and look forward to speaking with you!
Thank you,
Allison