etrailer has a rating of 4.7 stars from 19,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with etrailer most frequently mention customer service, fast delivery and timely manner. etrailer ranks 1st among RV sites.
When the shipment was received one of the cases had broken latches. The e-trailer representative was quick to contact the manufacturer for me, and I had a replacement case within days. Way to go Lauren! I look forward to ordering from etrailer again in the future.
-- Jim
It's always been great customer service, friendly staff filled with knowledge and always wanting not just willing to help! Prices are good products are good with good representation and measurements of what I'm getting! I always will go to trailer first!
Was good to watch the video to confirm I'm buying the right part.
My "new" truck is a work model, and did not come with a plug for connecting my trailer, ( it had a dummy cap in the bumper)although Chevy provided the wiring for it, it was capped off. Bought the Hopkins twist mount for my year… fit perfectly in the hole in the bumper, and I'm happy with the workmanship of the connector.
I was weary of purchasing from this website as I had never heard of it, and was very skeptical because we inquired about a camper part for our awning that was significantly cheaper here, enough to make you think it's a scam. We decided to take this risk and order the part anyways, and I was so pleased when realizing how fast they shipped the item, as well as how fast I received it. It was exactly the part I needed, and I am extremely pleased!
The hitch seems nice quality and it fit perfect. The shipping box was not adequate to avoid parts of the hitch breaking through the box and paint being damaged. Not structural damage but a little disappointing to have paint damage and possible corrosion start point.
The responses from your experts to other customers that were looking for the same part was very helpful to me in finding what I was looking for. I received the part, and it worked perfectly. Thank you.
Purchased a double 10" drop hitch for use for a towed vehicle and bike rack, but later discovered it was going to be borderline clearance between bike rack and jeep. Contacted etrailer via instant message and they helped me work the issue, but discovered the hitch probably wasn't going to work. They immediately sent me all the necessary information to return the hitch if I needed to op for another product from another supplier.
Fortunately everything worked out great once everything was connected and completed a trial run. Great customer service and company who stands by product sold with priority being the customer.
Product was as described and appears of good quality. Good instructional video ahead of order described install. Only issue when installing was some finessing to get the last of 6 bolts lined up and started. Torqued down fine after that.
This is a very well engineered product. I am 80 years old and installed it in my garage with a flashlight after dark by myself. If. You have installation problems then you didn't read the instructions.
This is exactly what I wanted, and it was one of the rare occasions that Amazon didn't answer my call, so very happy to find etrailer's easy to use store.
Answer: First one to pop up on google search. No other reason.
Answer: Good afternoon, Andrey: Thank you for your interest in etrailer.com. I am happy to answer any questions that you have via email. You can contact me at rebeccan@etrailer.com or via phone at 1-800-298-8924. We are available from 7 AM to 8 PM Mon-Fri central, 9 AM to 5 PM Saturday and 12 PM to 6 PM Sunday. Please keep in mind that we are not able to ship to the UK. Rebecca N
Answer: Dont bother they shipped me open items missing everything... twice when i ordered NEW