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ZOZI

How would you rate ZOZI?
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Pennsylvania
1 review
7 helpful votes
Follow R C.
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Everything about ZOZI is amazing; customer service, products, overall company vision. I've experienced nothing but excellence from this revamped company. There may have been past hiccups here and there, but this is a company that's working hard to fix any issues that hinder their customers from receiving wonderful service.
Since the company is still fairly young, there's bound to be so bumps along the way. But with the way ZOZI handles these bumps is a sure sign for (continued) future greatness. The only improvement I would suggest is to update their website a little, but this is based off personal opinion rather than fact.
ZOZI will be my go-to from now on!

Date of experience: May 10, 2015
New Mexico
1 review
0 helpful votes
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First by fixing my coupon (which was applied on top of a steep sale price,) and then by agreeing to a return without a shipping fee because of damaged packaging, I feel like this company bent over backwards to make this customer happy. I ended up not returning the item after all and am very happy. Will be repeat shopper---good deals!

Date of experience: October 11, 2015
Utah
1 review
2 helpful votes
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We ordered vouchers for travel several months ago. Recently, ZOZI offered the same voucher, with an added incentive (a Go-Pro camera) thrown in. All it took was an email asking if we could also be eligible to receive the incentive, even though we had purchased (and redeemed) the vouchers three months earlier. Not a problem and service with a smile. Very pleased with ZOZI's customer service; next step - is the trip amazing?! Time will tell!

Date of experience: August 10, 2015
Tennessee
6 reviews
8 helpful votes
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I had a travel deal that didn't quite work out as expected with a provider (no fault of Zozi) and Zozi gave me a full credit. Two years later, I didn't get a chance to use it due to an injury (I don't need gear, I need experiences!). The credit was going to expire in February, so I called and the customer service person (very pleasant and human) was happy to extend my credit for another two years. I think that's great, and it makes me want to do business with them again.

Date of experience: January 26, 2016
New York
1 review
1 helpful vote
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Great customer service
September 10, 2015

Every interaction I've had with Zozi's customer service has been outstanding -- they're friendly, helpful and really go above and beyond to ensure that you're happy! For example, when one item I ordered was out of stock, they not only refunded that amount to my account but they also issued a credit for a few dollars more than that to make up for that. Who else does that? I've purchased quality, name brand gear from them at lower prices than most other places and am also going on one of their Getaways to Ecuador next month -- can't wait!

Date of experience: September 10, 2015
Canada
5 reviews
0 helpful votes
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Pretty New Site...
April 2, 2018

I recommend that if you plan to make a purchase, 1st call the company and verify if they honor ZOZI vouchers with a smile! This is a pretty new site. It's similar to Groupon but its mainly for adventure and travel.

Date of experience: April 2, 2018
Liberia
1 review
2 helpful votes
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Stay Away
October 25, 2017

We listed as a company No reservations were made on the site. We paid for a year in advance. They began charging us $100 a month when our year contract ran out. There was no way to make contact with the company. They didn't return our emails. We finally were forced to close our credit card to deny them access. Don't do it. Run the other way.

Date of experience: October 25, 2017
Tennessee
1 review
1 helpful vote
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I use zozi for online booking for my company. I was happy with them for the most part except for one major thing. If I go to zozi.com and pull up activities for Memphis, it shows all these businesses that aren't even clients of Zozi yet it doesn't list mine and I am a client. It even has my competition listed. This infuriates me and has me looking for a different supplier. This is probably a major reason they are having to lay off 30% of their workforce. They should be more loyal to their paying customers.

Date of experience: March 23, 2017
California
1 review
1 helpful vote
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AMAZING Customer Service
September 10, 2015

I just wanted to give kudos to your AMAZING customer service team. They made my order and exchange seamless and easy. Jessye also sent along a care package with swag to accompany the gear I ordered. She made it personal in her emails and note and really represents how customer service should be handled. I will definitely be a loyal Zozi customer going forward and will spread the word!

Date of experience: September 10, 2015
South Carolina
1 review
3 helpful votes
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Borderline harassment
September 26, 2016

I own a tour company in North Carolina and I received a call from Zozi asking if I'd be interested in trying out their system. I said maybe, but I'm in love my current software with TicketLeap. I told them to call back in a few weeks. However every single day I received a call from "Jacob," as they desperately tried to get me to use their system. I eventually blocked the number they were calling me with but began calling me from a second number. I blocked that number as well but more unbelievably they tracked down my Mother's phone number and began harassing her! Unbelievable! Still debating on wether to report them for this or not.

Date of experience: September 26, 2016

Overview

ZOZI has a rating of 3.5 stars from 159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZOZI most frequently mention customer service, next day and return label. ZOZI ranks 2nd among Tours sites.

service
45
value
44
shipping
31
returns
21
quality
38