ZOZI

Everything about ZOZI is amazing; customer service, products, overall company vision. I've experienced nothing but excellence from this revamped company. There may have been past hiccups here and there, but this is a company that's working hard to fix any issues that hinder their customers from receiving wonderful service.
Since the company is still fairly young, there's bound to be so bumps along the way. But with the way ZOZI handles these bumps is a sure sign for (continued) future greatness. The only improvement I would suggest is to update their website a little, but this is based off personal opinion rather than fact.
ZOZI will be my go-to from now on!

We ordered vouchers for travel several months ago. Recently, ZOZI offered the same voucher, with an added incentive (a Go-Pro camera) thrown in. All it took was an email asking if we could also be eligible to receive the incentive, even though we had purchased (and redeemed) the vouchers three months earlier. Not a problem and service with a smile. Very pleased with ZOZI's customer service; next step - is the trip amazing?! Time will tell!

I had a travel deal that didn't quite work out as expected with a provider (no fault of Zozi) and Zozi gave me a full credit. Two years later, I didn't get a chance to use it due to an injury (I don't need gear, I need experiences!). The credit was going to expire in February, so I called and the customer service person (very pleasant and human) was happy to extend my credit for another two years. I think that's great, and it makes me want to do business with them again.

Every interaction I've had with Zozi's customer service has been outstanding -- they're friendly, helpful and really go above and beyond to ensure that you're happy! For example, when one item I ordered was out of stock, they not only refunded that amount to my account but they also issued a credit for a few dollars more than that to make up for that. Who else does that? I've purchased quality, name brand gear from them at lower prices than most other places and am also going on one of their Getaways to Ecuador next month -- can't wait!

I use zozi for online booking for my company. I was happy with them for the most part except for one major thing. If I go to zozi.com and pull up activities for Memphis, it shows all these businesses that aren't even clients of Zozi yet it doesn't list mine and I am a client. It even has my competition listed. This infuriates me and has me looking for a different supplier. This is probably a major reason they are having to lay off 30% of their workforce. They should be more loyal to their paying customers.

I own a tour company in North Carolina and I received a call from Zozi asking if I'd be interested in trying out their system. I said maybe, but I'm in love my current software with TicketLeap. I told them to call back in a few weeks. However every single day I received a call from "Jacob," as they desperately tried to get me to use their system. I eventually blocked the number they were calling me with but began calling me from a second number. I blocked that number as well but more unbelievably they tracked down my Mother's phone number and began harassing her! Unbelievable! Still debating on wether to report them for this or not.