Hi. I am looking at one of the product onlineand it says no refund, exhange for the same. I know my size and what i want but what if the product is defective? What shall i do in that case?

Rag M.1/27/2016

If the product is defective will you honor a refund? I too am looking at an item to purchase (same Item I have I currently already own but would love to have another)

ZOZI-Customer L.1/25/2016

Hey Rashmin,

Thanks for getting in touch about this!

We're in the process of clearing out our warehouse to focus on the activities and experiences sector of our company, so we're offering great final sales on gear! Everything that we sell is still new and directly from the manufacturers, so there shouldn't be any defects.

If you receive any damaged gear, please get in touch with us at help@zozi.com and we'll be more than happy to assist. Please let me know if you have any other questions, and have a great day!

Cheers,
Gio
Community + Customer Loyalty