The RealReal

To sell is easy. Your item goes up for a great price, but unless you have a really in-demand item, it gets marked down by a lot. 40% goes to TRR, and if they write you a check, that's a hefty mark up too. That's the caveat vendor. To buy is much better. Nice things can go really cheap and the condition is quite accurate. I will not sell here again, but I'll buy again, no problem: that's the floreat emptor: the buyer does well.

I recently purchased a Louis Vuitton from therealreal.com. When it arrived, I immediately knew it was fake. The monogram on the seam did not line up, there was not a tag inside the bag, the lock was fading to silver and had a screw at the top, the hardware had the wording in the wrong order…Louis should be at the bottom, and it was at the top, and the stitching was horrible. I immediately contacted customer service who repeatedly told me it had been authenticated by trained professionals. They said they escalated my case, which I have yet to hear anything from the escalation. I called my bank to file a fraud case and provided documention, but they said it could take 120 days to get my money back. It's a mess. Do NOT buy a thing from this site!

I wish I had read the reviews before I consigned with them. I bought a pair of new shoes from them (a final sale) and they didn't fit (though I thought they would because I have 3 other pairs by the same brand in the same size). I decided to re-consign them. They sold them for LESS than what I bought them for, and I had never worn them! I consigned several items with them, selling 2 in one month. One was the pair of never-worn shoes I re-consigned, and a jacket that I wore once (and I bought) for $80. My total earnings for the month? $16! OMG! What a total rip off! I should've stuck with Poshmark! DON'T consign with them, they're crooks!

Title: Irresponsible Handling of High-Value Items – Beware!

I had an absolutely unacceptable experience with The RealReal when trying to retrieve my own $17,000 bracelet. Not only did they reject my item due to alleged alterations, but when they returned it, they failed to require a signature for delivery—despite their own policy stating that all returns require one.

This is not a minor mistake. I live in an area where packages are stolen frequently, and a high-value item like this should never have been left unattended. Their response? They simply blamed UPS, completely ignoring their own responsibility in ensuring proper handling of returned consignments.

Here's part of what they told me:
"Per company policy, we require all our packages to be returned with a signature required via UPS regardless of price… Unfortunately, it seems this was an error on UPS' part."

So, their policy exists, but they don't enforce it—and when something goes wrong, they take zero responsibility. They made the mistake, but I was the one left stressed and dealing with the consequences.

If you're thinking about consigning with The RealReal, think twice. They show blatant disregard for customers and their valuable items. Once they have your luxury goods, don't expect them to treat them with the care they deserve.

Ordered a dress which I never received. Therealreal staff said to notify the police. I received a jacket that I did not order. They are completely overwhelmed and disorganized.

I had consigned with TRR for 4 years! I consigned A LOT, 6 figure numbers. But at the end, because I would message them frequently to deal with all the issues with consignments, they said that I was "abusing" their platform, therefore I am banned. In order to get anything though with my consignments, you Got to message them frequently otherwise times just sit there for months. They banned me and told me, The RealReal is closed and you no longer have access to any services of The RealReal. In addition, you are not permitted to directly communicate with The RealReal employees or visit any of The RealReal's retail, consignment office, or pop-up locations. Refused my appeal for account closure; didn't hear me out. There was a bit misunderstanding. I had asked them to explain their terms, what I was doing wrong but never got a response. Just made me feel like I committed a crime and banned me and blocked me. The sad part is I asked multiple times to explain what I was doing wrong, read through their terms; didn't find anything that said i was doing against their rules! But I guess for frequent engagement it contacted, you're abusing their platform and they permanently ban you! Crazy part is that's how they make their money! By people consigning their items!

Awful company for consignors. They take advantage by pricing the items very low and almost immediately discounting them. Instead of the RealReal getting a commission as mediators, they give a commission to the seller. When I saw how much they discounted (and immediately sold) my item, I asked them to return the rest. They charge $15 per item to return them. Additionally, they keep $10 off the monthly check as a "check by mail fee".
Their model is not working and the customers are punished for it. Stay away!

I consigned approximately $1800 of 'the great clothing all items worn maybe once or twice. They sold 8 of my items I received a total of $30! They should be prosecuted!

I'm giving a one-star review based on a recent experience I had, which The RealReal should openly disclose to their customers. BE AWARE they will over price certain items, even if it's currently available on the designer/company website. I reached out to them regarding a black Jenni Kayne sweater that was marked as "very good" condition (i.e., not new, signs of wear, but no major damage). After I purchased it, I realized the same sweater was available online for $195 and TRR was charging $225….for a used "very good" version of it. I thought maybe it was an error and they estimated the retail price incorrectly. Turns out they are aware they over priced it and not willing to come down on the cost. This is understandable for a rare collectors item, but a used sweater that is currently available online and doesn't even have the tags on? That's just blatantly scamming your customers and hoping they don't notice. The TRR employee I was working with was Mus and he/she spoke like a robot - first they said there's nothing they can do, then offered $25 off, then $50, then sent me a return slip so they can sell it to someone else for $225. Really disappointing to learn that I can't trust their pricing, and they're basically scalping high street brands. I love shopping with them, and you can find a good deal, but on the other end, they're also stealing. F them for that. If you're advertising consignment prices, don't price higher than retail ESPECIALLY when it's available still. FYI this is also the case for readily available Khaite belts (and I'm sure many other things).

I don't know who works for them and never took the 2 min extra to verified the stuff inside the bag. I found disgusting fake nails and lashes...beauty makeup Sponge used. I don't get it. Like they not suposed to clean it before RESALING them? 🤮 I understand it's reused items but wtf. There's a minimum. BIG disappointment