Musescore.com

As a non-professional user for piano music, MuseScore is all I could ask for, handling my music intuitively, with a very modest learning curve, although a raw beginner may take longer to get the feel. A common need is the ability to convert PDF scores, and here it's only moderately successful. I accepted an offer to get published music books, and more, for a heavily discounted special offer. But after paying, found I couldn't get anything, only look. No downloads and definitely no printing. The offer said GET, I couldn't GET anything. Misrepresentation. Immediately, I sought a refund but was refused. It took several days and a stern demand to finally get my money back.

The music I purchased was missing an entire section of the song, I paid $12 to not even get the section I specifically wanted because the preview ended before I could see it wasn't there. Literally horrible and I don't even think I can get a refund.

Should have checked reviews, I clicked free trial, but was signed up and charged for Instant (Nontrial) subscription and they don't care at all. This is a scam. Hoping I can get a refund through paypal

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MuseScore Your review is pending.Read more Maggie & Gary Vida
2 reviews
CA
Rated 2 out of 5 stars
Andrew's support was fantastic
Andrew's support was fantastic, however, he was limited by the company's rules to only allowing me half a refund. I explained that, after seeing Musescore on a google search (for MUSIC CHARTS) I then saw a special "SATURDAY DEAL" for an ANNUAL subscription for just under $40 (U.S. Dollars). I subscribed, thinking I would certainly print off a number of charts throughout the coming year. Then saw that I was charged twice that amount and worse yet, the services offered were not at all including printing FREE charts. Thank goodness for the half refund but that was a costly mistake with a company with NO MERCY, unfortunately for me.

I believe this company gains its profit from tricking people into purchasing an expensive subscription they did not intend to purchase. I clicked on the free trial option and assumed that choice was going to be respected and somehow ended up with a £55 charge on my card. I immediately emailed them, still assuming it was a innocent mistake, and recieved a bot reply saying I can either have a 25% refund or a free six months subscription for no extra charge. It was then I realised this was a deceptive marketing tactic that they use in order to make their money. They haven't replied to my emails now and I will be reporting them to a trading agency. STEER CLEAR!

I've been very surprised to discover that Musescore.com will not issue refunds. I paid for a subscription last year and then forgot about it to be honest. On the 10th of December $50 was taken from my account. No reminder had been sent. I emailed Musescore and asked for a refund and explained I had not used the website in nearly eleven months.

In reply to this I got a slightly aggressive email telling me I must have chosen the option and offering a discount. I explained the situation and said that even if I had chosen it there is a fourteen day cooling off period.

Since then I have had no response to my email or a refund. Am really quite surprised to be honest. Upon now doing some research it seems as if Musescore makes a habit of taking peoples money and then refusing to return it. I wish I had seen other peoples experiences before I encountered mine.

I recently was trying to print a sheet of piano music and was shown a link to a "7-day free trial". I clicked this link and signed up thinking that I would be given a free trial period to test out this site and basically just to get this one piece of sheet music. Next thing I know I've been charged over £100! I emailed them straight away to explain my situation and the reply I got was that my 7-day free trial had expired and that I hadn't cancelled it before the end (funny considering it had barely even been 1 hour from having signed up), that I had added on another 'Learning' extension to my subscription which cost me even more which I wasn't even aware of when signing up and that hey had specially 'discussed my case with the head office'. The result? They offered me either a 35% refund or to keep the subscription. Absolute SCAM! Honestly their practises are disgraceful, tricking customers into paying for something they are not fully aware of and then on email denying the reality of the situation and trying to get away with it by offering partial refunds. I called up my bank and they agreed it was very dodgey of them and that by no means should I accept any partial refund. I will be following this up with my bank to star this company as fraudsters. Interesting that when I looked up this website online as well there were MANY forums of people discussing the exact same thing having happened to them. Absolutely ridiculous that a site like this hasn't been closed down or held responsible to its actions.

In sum, DO NOT sign up for this website, it is a SCAM!

The assistant dealt with my enquiry in a swift and courteous manner. Very impressed, and much appreciated

Near impossible to get your money back. Have to use the "correct" cancellation form. Credit card credited me initially and then sided with merchant due to bla bla bla...and recharged my card. Wish I saw these reviews before I tried their "money back guarantee" in 7 days offer!

Don't go in their site! They tell you they have free trial. I went on the site to download one piece of sheet music to print off for my sister for Christmas. I can't read music or play the piano so I knew I didn't need or could not afford a 54. Subscription. I am on a fixed income. As soon as it charged I started trying to get in touch with them. They have no number and all emails just get and auto response. They actually offered me 25% of my money back and I never used it and requested it immediately. I assumed they accidentally charged me but reading other reviews I see that there are many reviews of the same thing happening. I never approved being charged. I know that 54. Is not a lot of money for some people but that is if I eat or not. They will come in behind this review and say they are there to help at customer service, but there isn't a customer service. It's just auto emails. I will remove my reviews if they will just be fair and give me my full refund. Please refund my money I beg you.