I placed an order on March 3,2025 and as of March 21,2025 I cannot get an answer about shipping, order status or what is going on! I had heard good things about this company but so far I am not impressed! Can't speak to the quality of their products but customer service is poor in my dealings so far!
Ordered the Halo LED lights for my Jeep. I had no issues while ordering and received it sooner than expected. I am very happy with the quality of my lights!
Dear Allanda,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Everything I ordered.They said was in stock according to their website to be delivered in 1to7days. Still.
Waiting on some parts a month later.
Got the run around every time. I emailed now.
Not a class act operation.
Dear Kerry,
We are truly sorry to hear about your negative experience. We strive to provide our customers with the best service possible and it is disappointing to hear that we have fallen short in this instance. We apologize for the delay in delivering your items and for any inconvenience this has caused.
We understand your frustration with the wait time and we sincerely apologize for any miscommunication that may have occurred. We are constantly working to improve our processes and ensure that such delays do not happen in the future.
We value your feedback and will take your comments into consideration as we continue to improve our operations. Please know that we are committed to making things right and ensuring that you are satisfied with your experience with us.
If there is anything else we can do to assist you, please do not hesitate to reach out to us directly. We appreciate your patience and understanding during this time. Thank you for bringing this to our attention.
It is a great product and looks great on the back of my jeep. Only two things I could complain about was it says it was a guaranteed fit but there was no plug on the back of the lights had to cut my existing plug and wire and wire it direct. He gave me a delivery Date but product arrived seven days later called to ask them what was going on. They said product came in damaged and had to get a new one order. I told him I just wish they would have emailed me and let me know of the delay
Dear Roy,
Thank you for your feedback and for choosing our product for your Jeep. We are glad to hear that you are satisfied with the product overall. We apologize for the inconvenience you experienced with the delayed delivery and the need for additional wiring upon installation.
We strive to provide excellent customer service and we regret that we did not meet your expectations in this instance. We understand how important it is to keep our customers informed and we will work on improving our communication for future orders.
If there is anything else we can do to assist you with your purchase or if you have any further feedback, please do not hesitate to reach out to us. We value your business and want to ensure that you are completely satisfied with your experience.
Thank you for bringing these issues to our attention and for giving us the opportunity to address them. We appreciate your support and hope to serve you better in the future.
My order came rather quickly and everything you need is in the box. Even though I had it professionally installed, my mechanic said it was an easy straight forward installation. I love the lights and the updated app works great!
Dear Tracy,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Installed led headlights w/halo and fog lights w/halo. Very bright headlights without being blinding to on coming traffic.
Once I found and down loaded wiring diagram, Instalation was pretty straight forward.
Just received led flush fitting tail lights. Look very good. I'll let you know who the Instalation went
Dear Ricky,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Ordering was easy, shipping was fast. I got the high mount led rear lights that mount on the back hardtop of my jeep JL. Only issue is there is not much in the way of installation instructions for the wiring. But they look and work great, including the white reverse leds!
Dear richard,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
The site was easy to go thru, buying was easy and shipping was fast!
I was very happy with the service and the product. Shipping was fast and packaged well so nothing could be damaged. The product itself is outstanding, much brighter than the original.
Dear John,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
I had to call customer service to find out where my order was at and after 10 days, it finally shipped. Had I not called, who knows if I would ever got my LED headlight
Dear James,
We are sorry to hear about the delay in shipping your LED headlight and the inconvenience it caused you. We strive to provide the best possible service to our customers, and we apologize for falling short in this instance. Thank you for bringing this to our attention, we will address the issue with our shipping team to ensure a smoother and more efficient process in the future. We appreciate your feedback and thank you for your patience. If there is anything else we can assist you with, please do not hesitate to reach out to us.
Great headlight My only issue was the emails kept saying it was shipped but it took over a week and three texts to get a tracking number
Dear Bruce,
Thank you for your review and feedback! We're glad to hear that you are enjoying your headlight. We apologize for any inconvenience caused by the delay in providing you with a tracking number. We strive to provide speedy and efficient service to all of our customers, and we're sorry that we fell short in this instance. Rest assured, we take your feedback seriously and will work to improve our communication processes to ensure a smoother experience for all of our customers in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We hope you continue to enjoy your new headlight and thank you for choosing our products.
Overview
LED Factory Mart has a rating of 3.3 stars from 696 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 20th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear Everette,
We apologize sincerely for the disappointing experience you've had with our customer service. We understand that not being able to get updates on your order status is frustrating, especially after hearing positive feedback about our company.
We take all concerns seriously and are committed to providing better service. We are investigating the delay in communication regarding your order placed on March 3,2025. We will ensure that you receive a prompt update on the status of your order.
If you could kindly contact support@ledfactorymart.com directly, we would be more than happy to assist you further. Your satisfaction is our priority, and we appreciate your feedback, which helps us improve our services.
Thank you for your patience and understanding. We look forward to resolving this issue and ensuring that you have a positive experience with our company moving forward.