You can no longer read reviews, the quality of the clothing has gone down hill, no free returns, sizing is completely off

Third time in past six months with online ordering. When I call to correct their issues, get bad attitude. Rudeness and lack of accountability. Excuses for J Jill lack of professionalism and honesty. Consistently overcharge, will not honor their sales promotions., will not refund promptly, the lists of their incompetence is too long for this review.

JJill pants used to fit me like a glove. For years. Through weight losses and weight gains, I could always find great pants that would fit. New designer and/ or manufacturer has changed the quality and style of these clothes. The staff is disinterested. Maybe overworked. I am not going to shop there again.

Sizes in knit tops have become totally unreliable. This season Medium has become the new Large...JJill has been my source for these tops for years...every thing from shoulder-to-
Hip length, sleeves, neckline is now larger and looser The rounded hems
are long and clingy. So disappointing. I give up.

Used to live j Jill clothes are boring, boring colors, same year after year and don't listen to their customers. Shame a good company that has gone downhill. Hope they revamp and get better and more with times!

I've used this company for many years. The clothing is stylish and comfortable. Somtimes beautiful feminine details (like embroidery) help to lift an otherwise ordinary top into a different sphere. Colors tend to be soft and lovely. Customer care excellent. Highly recommend.

My best friend sent me a whole outfit from J. Jill and I looked like a homeless person with the whole set. So I returned it and requested a gift card and figured I could buy earrings and purses from the site in the future. Because their clothing is not my style at all. Instead they gave the refund to my friends credit card. I called them and after 2 days of researching they called and apologized because they admitted that it was their mistake. They promised to send me a gift card and they never did. So now I am out of a birthday present. I refuse to ask my friend about the refund so at this point I do not even trust she actually did get a refund.

I've been a Jjill shopper for about 30 years. I've always thought their clothes are stylish and well fitting, as well as well made. The staff at the stores I've shopped in are always very pleasant and helpful. Their sizing is pretty inconsistent, even when ordering by their measurement chart. My biggest complaint is with the credit card. I don't do any online banking. I pay my bill the day I receive it, always in full. The last two times, they claimed not to have received my payment in time, and charged me a past due fee of $30. When I called them, they offered a one time forgiveness of that fee. The second time this happened, I was told that my payment was not received, so I went into the store, paid it in person, and then had my son look up on his computer, and he found that the payment had been received twice. I still enjoy shopping there, but don't go there much because I don't always have the funds to buy without credit. I will no longer charge anything there.

I normally buy online from JJill. I recently had to return a purchase because of the wrong fit. I was not greeted with a smile. In fact, the person that did my return was rude as if she didn't want to take my return at all. I worked in retail. So, I know how things are done. Her rudeness cost JJill my business. Please teach your sales reps to do better with giving the best customer service.

I opened a card and bought $200 worth of clothing. I then received a $25 off coupon thanking me for opening the card. It has an expiration date and can't use the coupon. They will do nothing to adjust this for me! Poor public relations!