Chico's has a very bad return policy. 60 days and that's it. No store credit, no exchanges. Why?!
How can you buy a gift for your wife. Terrible and old practice. My wife and her girlfriends used to like this store. No more

I bought a pair of stretch shorts at Chicos. One leg hem started to come undone after the first washing. Now after three washings the hem is completely undone. Will not buy shorts from them again.

I ordered one pair of jeans at a ridiculous price ( I really liked the look) but when I received them a week later, they were defective. The front pocket edges looked worn and frayed... the fabric was obviously defective and the jeans should NOT have been sold in that condition. I ordered a petite length and they were literally 5 inches too long! When I contacted customer service through their "chat" feature regarding a return, it was a nightmare. Obviously located out of the country and the reps were of very little help. They say it takes 3-4 weeks to get a refund and they only offer returns through USPS... I'm sure it will be conveniently "lost". I decided to drive 15 mile to the nearest store to make sure I got my FULL refund. Their website says there is a $7 return fee... why should I have to pay a fee to return a garment that is defective... their fault, not mine! It will be the last time I ever purchase from this overpriced company!

I purchased a top at the Chico's Tanger Outlet in DE in March and just wore it for the first time. The material was bleached from my deodorant (Secret). I called Chico's to see what could be done to remedy the situation, and they said they could only send me a new one but that I would have to pay since it was not a defect with the material. Are you kidding me? I've never worn another article of clothing that has reacted with my deodorant.

Purchased a top. Wore it first time on a cruise and the top stitching unraveled right after I put it on, so, I had one less outfit to wear. Contacted Chico's. They could not replace, as it was out of stock. I get that. Offered a return and refund. Since I liked the style, I offered to repair it, myself, if they would give me a partial refund. They offered $5.00! That was an insult! It would cost me that much in time and travel to return it, and my time and skills to repair their faulty quality is worth more than $5.00! (Not to mention they would have thrown it away had I returned it, anyway!) I will NEVER shop at Chico's again! Poor quality and even poorer customer service!

Bought a Navy blue dress from Chico's and after following the washing instructions on the dress I saw that the dress had shrunk and the lining was coming down longer than the dress itself. Also around the sleeves. I did not wear it right away so I had not idea this was going to happen. I was told that since I was calling about this issue past 60 day of the date of purchase they could not do anything for me. I consider this to be very poor poor customer service. Very disappointed, I have been a customer for over 15 years.

I am going on a cruise in a few weeks and I was short on time finding the clothes I would like to wear. So I ordered Chico's on line service. Everything went smoothly. I actually got my clothes earlier than expected and they fit like a glove. Thank you Chico's.

Twice I have ordered the item as it appeared available on their site.
Twice they have cancelled my order. Someone who runs the site needs to check if an item is available before posting it! Frustrating.

I returned a dress to a local Chico's on August 8th. I called Chico's on 08/22/2023 and received an email that is attached. It says the credit was issued by Chico's. I still haven't received the credit. When I spoke to Jane with Chico's this morning she said I need to contact PayPal since I used the pay in 4 that PayPal offers on Chico's website. Chico's is 'passing the buck'. There isn't a way to speak with an actual person at PayPal and the customer service is nonexistent on their site. I told Jane with Chico's that if Chico's wanted to keep a customer they would make it right and issue me a credit and settle with PayPal. She wasn't willing to try to keep me as a customer so I will never shop at Chico's again. I will tell my friends and family what happened to me. The credit was less than $100 but it is a lot of money for me right now. I'm paying interest on my credit card for a dress I returned to Chico's.
Vicki