website thubmnail of eToro
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Armenia
1 review
0 helpful votes
Follow Sohail Rahman W.
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I opened my eToro account in 2021 and deposited some funds.
Now, when I try to withdraw my earnings, they're refusing to process the withdrawal unless I provide additional documents.
I requested to receive my funds via the same card I used for the deposit or, if that's not possible, through an online wallet—but they won't accommodate that either.
I've tried reaching out to their support by phone, but it's been unhelpful.
Overall, the platform is not recommended, and their customer service is even worse.

Date of experience: February 1, 2025
Norway
3 reviews
0 helpful votes
Follow GO TO ReviveCrest.com for Help l.
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I couldn't have asked for a better experience, service was fast, transparent, and super friendly! After nearly 3 months of trying to recover my funds, I'd almost given up on my crypto. But thanks to this team's professionalism my assets were restored! Huge appreciation to (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM) and their team. HIGHLY recommended!

Date of experience: December 30, 2024
RU
1 review
0 helpful votes
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Scam alert
December 13, 2024

There are so much scammers here and i realised too late after loosing so much money, I was introduced to forex trade online and I foolishly trusted these scammers without proper research on how it works, after making payment I was blocked by these people and I tried so many ways to recover my money back but I kept loosing more during the process until I was introduced to shorturl.at/BdBzf and they handled it so professional and they didn't ask for much, I was able to get my money back
If you have been scammed then contact:::+82 10 6828 4427
Email:::: c r i m e z e r o h u b̶@outlook. C0m

Date of experience: December 12, 2024
Virginia
1 review
0 helpful votes
Follow Ali G.
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I am beyond frustrated with eToro and their absolutely horrible customer service. I initially trusted this platform for trading and investing, but now I deeply regret it.

🚩 My Funds Are Stuck – eToro Won't Let Me Withdraw
I have been trying to withdraw my own money, and eToro refuses to process my withdrawal without any explanation! Every time I try, my request is either delayed, ignored, or rejected without a reason.

I have followed all the proper steps:
My account is fully verified with ID and proof of address.
I have no open trades that would prevent withdrawal.
I have plenty of funds available in my balance.
I have requested withdrawals to the same payment method I used for deposits, as required by eToro.

Yet, despite following every rule, my money is still locked in their platform!

📉 Horrible Customer Support – They Just Ignore You
When I contacted eToro's customer support, I expected some kind of explanation or help. Instead, I got:
Zero transparency – They give generic, copy-paste responses without actually addressing my issue.
No real human support – They force you to submit tickets that they never respond to.
Live chat is a joke – If you even get access to live chat (which is rare), they just tell you to "wait" with no clear resolution.

I've emailed them multiple times, submitted tickets, and tried every possible way to reach them – and they still refuse to help.

EToro is NOT Safe – Do Not Trust Them with Your Money
At this point, I have serious doubts about eToro's legitimacy. A financial platform that refuses to let users access their own funds is a huge red flag. They market themselves as a safe and easy trading platform, but the reality is they trap your money.

It's shocking to see so many other people facing the same issue. Just search online, and you'll find hundreds of complaints about eToro blocking withdrawals, freezing accounts, and ignoring customers.

💰 Possible Fraud? I Will Be Filing a Complaint
If eToro does not release my funds immediately, I will be taking further action:
Filing complaints with financial regulators like the FCA (UK), CySEC (Europe), and any other authorities that oversee their operations.
Posting reviews on every platform to warn other users.
Exploring legal options if necessary.

🚨 Stay Away from eToro!
If you're considering signing up for eToro – DON'T! There are far more reliable and trustworthy platforms that won't hold your money hostage. Learn from my mistake and choose a real broker.

EToro is a SCAM – AVOID at all costs!

Date of experience: January 28, 2025

Worst Platform ever used
December 22, 2024
Previous review

They are holding our money without any reason. They do not respond our cases. I think it will take a legal action. Away from them.

Date of experience: December 19, 2024
Italy
26 reviews
3 helpful votes
Follow Selena S.
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Ho utilizzato tante piattaforme di trading e posso dire, senza ombra di dubbio, che eToro é decisamente la peggiore. Ed è forse per questo che si fa una pubblicità così martellante e virale. Innanzitutto quando si depositano i soldi sul proprio conto una certa parte viene letteralmente persa a causa delle commissioni di cambio da € a $, dato che il conto è in $ nonostante stia in una banca ubicata a Malta. Ad esempio su *******€ versati ne ho trovati sul conto solo *******. Inoltre molti ETF non si possono nemmeno acquistare su eToro o perché non sono disponibili, o per non specificate ragioni normative o perché la piattaforma stessa impedisce all'investitore di investirci. Non è affatto raro che compaia la scritta "CFD trading é attualmente limitato sul tuo account". Questo accade perché il sistema, a seguito di un questionario tipo MIFID, seleziona quali investitori possono accedere determinati investimenti e quali no. Ma in realtà sono loro a non capire con che tipo di investitori hanno a che fare, in quanto personalmente ho già comprato molti degli etf che loro mi hanno negato di acquistare, su altre piattaforme, ovviamente più serie e che mi hanno consentito di acquistarli. In definitiva eToro é un broker costoso, difficoltosa da utilizzare, che non funge nemmeno da sostituito d'imposta e che permette solo di acquistare una quantità molto limitata di prodotti, e che spesso e volentieri blocca o limita l'operatività degli account degli utenti per motivi futili e pretestuosi

Date of experience: December 7, 2024
Italy
27 reviews
3 helpful votes
Follow Eugenio F.
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Ho utilizzato molte piattaforme di trading e posso dire, senza ombra di dubbio, che eToro é decisamente la peggiore. Ed è forse per questo che si fa una pubblicità così martellante. Innanzitutto quando si depositano i soldi sul proprio conto una certa parte viene letteralmente persa (probabilmente per il tasso di cambio da € a $, dato che il conto è in $ nonostante stia in una banca di Malta). Ad esempio su *******€ versati ne ho trovati sul conto solo *******. Inoltre molti ETF non si possono nemmeno acquistare su eToro o perché non ci sono proprio, o per ragioni normative o perché la piattaforma stessa ritiene che l'investitore sia troppo ignorante per poterci investire! Infatti non è raro che compaia la scritta "CFD trading é attualmente limitato sul tuo account". Questo accade perché il software di eToro seleziona quali investitori possono fare determinati investimenti e quali no. Ma evidentemente sono loro ad avere dei problemi e a non capire con che gente hanno a che fare, in quanto io già ho comprato molti di questi ETF, che loro definiscono "CFD", su altre piattaforme di trading, ovviamente più serie e che mi consentivano di acquistarli. Di conseguenza eToro é soltanto una piattaforma INUTILE, difficoltosa da utilizzare, che non funge nemmeno da sostituito d'imposta e che permette solo di acquistare una quantità molto limitata di prodotti, ma che in compenso é eccezionale nel fregarsi una bella parte di soldi depositati sui conti dei clienti!

Date of experience: November 25, 2024
GB
1 review
1 helpful vote
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SCAM COMPANY
November 21, 2023

This company make it quick and easy to deposit your money with them, but the agony starts when you try to withdraw it... then they refuse and ignore months of emails. This seems to be common practice as I have seen this same complaint across the internet now. Avoid! Avoid! Avoid!

Date of experience: November 21, 2023
GB
2 reviews
1 helpful vote
Follow Ollie J.
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Firstly Etoro is excellent with very good asset options available but where i have a problem is in their fees and charges on almost anything. Deposits, withdrawal literally everything plus the long days it takes to complete an abroad transactions. Five working days is hella too much. We are business owners here and that timing is terrible if you have to deliver your ends on an emergency basis. Maybe if i knew this earlier i would have moved my assets to a different wallet but honestly this needs to be worked on

Date of experience: June 8, 2023
Nigeria
1 review
1 helpful vote
Follow Willy B.
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After I deposited about ******* euros (I just bought and sent it directly to another wallet) first my deposit was "In Review". After I contacted the support because there was nowhere to do what I should do, data was requested. In addition, many pointless questions were asked: Why do I buy Bitcoin? I WONDER WHY? I register on a crypto platform and buy crypto?!?!?! Criminal! I advise against using eToro. If it wasn't for I couldn't have seen my money back

Date of experience: May 30, 2024
GB
1 review
0 helpful votes
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Assets are secure
October 25, 2023

Etoro can login and watch your account be careful. I'll trust them. They are genuine - they are very good to liquid your assets. Something happens more the 100 time, when I sell my assist the price goes high and when I buy the price goes down. Am talking about the futures. Last week I fount 250$ of my assist has lended to some one. I would like to close my account and get my money back.

Date of experience: October 25, 2023

Overview

eToro has a rating of 1.4 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eToro most frequently mention customer service, bank account and much money. eToro ranks 5th among Centralized Exchange sites.

service
53
value
50
shipping
21
returns
27
quality
42