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Coinbase

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Netherlands
1 review
0 helpful votes
Follow Alex R.
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I have complained countless times about having problems with my account, and every time, they either ignore me or send a generic response, that doesn't solve anything untill i was introduced to F-O-R-E-N-S-I-C W-A-T-C-H who as.sis/sted me in getting my acc.ount plus my as.se.ts

Date of experience: March 5, 2025
California
1 review
1 helpful vote
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Coinbase is garbage
January 16, 2025

Coinbase.com is f****** garbage. I've spent the last 8 months trying to reset my 2fa verification re-input my IDs re-input my social security information and they still can't figure out how to get me into my account. I am 100% certain this is done on purpose. Do not use coinbase.com they are a f****** fraud

Date of experience: January 16, 2025
Netherlands
3 reviews
0 helpful votes
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Crypto Scammers
March 9, 2025

My Stolen funds recovery would have never be successful without your support and hard work. I feel blessed to work with such an incredible and talented person like Cyphertracer.com I knew that you could do this. Keep up your excellent work in the future. You are a perfect example of a good, dedicated person.

Date of experience: February 3, 2025
Virginia
3 reviews
4 helpful votes
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ZERO Customer Service
January 8, 2025

Stay away from Coinbase. Virtually ZERO customer service - you cannot reach a person on the phone. My two-step authentication got screwed up, so the only other way to access my account online is to verify it is me by taking pictures of my ID and taking a video. I've tried it 4 times with two different IDs and each time it says unable to verify. So, I'm unable to access my account and cannot contact anyone.

Date of experience: January 8, 2025
Texas
1 review
0 helpful votes
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COINBASE
January 21, 2025

I was locked out of my account from id expiring, I uploaded new Id now I am completly locked out to where it only goes to id verification page. These $#*!s that work on their support team think they are funny, they are just $#*! holes. So now money that they took from me while my account was suspended is locked on my coinbase after they issued me a refund then proceeded to lock me out completely. I have never been treated with so much disrespect in my life. So if you want to get your money stuck on their bull $#*! site go ahead and sign up. And if you have any complaints dont contact support they will only lock you out of your account to where you have no access to your funds.

Date of experience: January 21, 2025
GB
1 review
0 helpful votes
Follow Pramitha D.
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They are big scammers don't trust this company lost $250,000 with them and reported to the United National Federal Financial services { "ᙎ ᙎ ᙎ.3 3 6 9.ᙓ ᙀ"} for immediate successful refund

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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No Customer service, NONE, just Chat A.I... not even a Email. Trades cost 9.99 for $500 trade. Would not have gone here if i knew there was NO way of contacting them

Date of experience: January 24, 2025
Germany
1 review
0 helpful votes
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Terrible experience
February 8, 2025

Be mind fool wit who you trust with you money. Else you well lose all you got to some group of people and their customers care are very rude and they have been snubbing my call since i had issue with my acc. I was lucky some one help me and introduce me to GAARD.IO for me to write a report about my issue, and guess what? After so many investigation i got my funds been refunded back to me all thanks to them for their help i would advise you with confidents to contact them if you have issue with your accounts they can help depending on the issue

Date of experience: January 13, 2025
Washington
1 review
0 helpful votes
Follow Bob G.
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Systemic Incompetence
April 14, 2025

In early March, some person hacked into my Coinbase account, used it to drain my bank account, and made off with the money. I locked my account right away, but it took a couple of days for me to calm down enough to contact people about it. When I got through to a customer service agent (which, to be fair, took less than a minute) I was told that the investigation would last 2-3 days. As week later, after hearing nothing, I contacted them again. I was told it would be another week. After a week and a day, I tried once more. This time I was told that a decision had been made in my favor, and my money would be back to me in a week and a half from that online chat. Several days past that deadline, I contacted them again. I was told that the case was still being investigated, and that people would be contacting me by email. I'd been told that on all of the other calls, but this time it actually did happen. They locked my account again, so I had to unlock it again. At that point they started to say that the matter was resolved, despite my saying that it wouldn't be until I had my stolen money back as promised. I've been shifted from one department to another for over a month now. That's quite a long time for having been originally told 2-3 days. I've also been giving a shifting storyline with little to no consistency. Enough is enough. Calling this "systemic incompetence" is giving them the benefit of the doubt; the only other explanation is deliberate stonewalling.

Date of experience: April 14, 2025
Pennsylvania
1 review
1 helpful vote
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Read carefully…
February 3, 2025

If you too are battling withdrawal or scam issues from Coinbase, just go on to the website on my display picture because they have been helping lots of people.

Date of experience: January 10, 2025

Overview

Coinbase has a rating of 1.3 stars from 785 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coinbase most frequently mention customer service, bank account and phone number. Coinbase ranks 51st among Centralized Exchange sites.

service
337
value
305
shipping
111
returns
131
quality
295
This company does not typically respond to reviews
+157