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Upzy

How would you rate Upzy?
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Massachusetts
1 review
0 helpful votes
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Not to be Trusted
December 12, 2024

The one star is only there because you need to put something in, do not trust this company. The price isn't always as it seems like they advertise and there are hidden charges. I purchased a bike with what I thought was free shipping but turns out their no hidden charges policy is false. I got an email a day or two after purchasing asking for money to coverage the shipping because they made a mistake. Instead of taking ownership for this mistake, when I declined to pay more they cancelled the order. Not a company I would ever do business with, if you are thinking of using them just be careful.

Date of experience: December 11, 2024
Upzy -. Upzy Rep
3 months ago

Hi Michael, sorry that you did not have an ideal experience with us. Everything that was done on your order was above-board and transparent. 95% of our products have free shipping to the lower 48 states, however, we clearly state there may be exceptions in our policy here: https://www.upzy.com/pages/shipping-and-returns Some products may require additional shipping due to it the listing being a "pickup" from the warehouse option and you'd have to pay for it to be shipped, and other items may require oversized shipping fees. Note that we canceled and refunded you in FULL for your order because a) you did not want to adhere to our policy, even though you agreed to them when placing your order as you checked off the Terms & Conditions and b) you were extremely adamant about it and we simply had no choice but to refund you in full. Thank you, I hope you can consider us again in the future.

Texas
1 review
1 helpful vote
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Great customer service!
December 8, 2021

Fast delivery and amazing communication. There was a delay due to the port congestions, but that's a worldwide issue, and upzy handled it quickly and sent personal emails to me to keep me updated. Thanks for that, not a lot of companies will do that. Will be buying more stuff from you guys soon this christmas!

Date of experience: December 8, 2021
Upzy -. Upzy Rep
over a year old

Thanks for your great review David! We're so happy that you had a good shopping experience with us :)

New Jersey
1 review
0 helpful votes
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I was looking really hard for the specific go-kart that I wanted, and Upzy by far had the best prices and friendliest customer service. As someone who works in customer service myself, I know how important it is to make a customer feel comfortable with an online purchase, and Upzy deserves a lot of props for that. Delivery was easy and assembly was a little complicated, but managed to put together the darn thing. Thanks guys!

Date of experience: May 9, 2021
India
18 reviews
6 helpful votes
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Amazing Company
April 6, 2021

For my daughter's birthday, I ordered a scooter from Upzy.com. It arrived on time and in good condition. I was a little confused about the size, but it was fine, and the scooter is also attractive. My daughter is impressed with her scooter. The customer support is outstanding. They treat their customers with dignity. They often make appropriate recommendations when it comes to selecting the appropriate items. This is something I strongly suggest.

Date of experience: April 6, 2021
Upzy -. Upzy Rep
over a year old

Thanks for your great review and kind words Keith! We greatly appreciate it. Hope your daughter enjoys riding her scooter for many years to come :)

California
1 review
1 helpful vote
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We got our pony cycle in record time- less than a week. In a day and age where there's sooo many delays, it's refreshing to know that we can still get hard-to-find items quickly and cheaply. Thank you team!

Date of experience: August 17, 2021
Canada
1 review
0 helpful votes
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Nice!
December 24, 2022

I had an great experience with upzy. Had to get a dirt bike delivered before christmas for my son, and it came early! I will definitely be doing my christmas shopping again with upzy! This is after a terrible experience on another site where something was in stock but actually wasn't. Nice to know that a "mom and pop" shop like upzy really cares about its customers!

Date of experience: December 22, 2022
Upzy -. Upzy Rep
over a year old

Thank you for your nice review Marcus! Merry Christmas! :)

New Jersey
1 review
1 helpful vote
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We bought our empire fireplace from upzy as they had the best prices, and they responded to an email 10 minutes after i sent it. I think the responsiveness of staff is a great indicator of how your purchase will go. I was pleased when our fireplace came with all the related accessories in 8 days time, which is great for an item of this size and with the recent covid delays. Thanks to the entire upzy team, our living room looks amazing now

Date of experience: June 6, 2021
New York
1 review
0 helpful votes
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Love their BMXs!
July 24, 2022

I got a coupla BMXs from Upzy and they have always replied quickly to any questions i had. The eastern i ordered took about 10 days to deliver (including weekends) and arrived in good condition. Bought another one for my neighbor. Thanks for the quick service

Date of experience: July 24, 2022
Upzy -. Upzy Rep
over a year old

Thanks for your nice review Marcus!

Georgia
1 review
0 helpful votes
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Upzy is one of those rare companies that actually are available after the sale. I bought a scooter from them and had to deal with warranty issues afterward, and they helped me with the manufacturer during the entire warranty process. I would recommend them over and over again!

Date of experience: February 16, 2022
Upzy -. Upzy Rep
over a year old

Thanks for your awesome review Marcus! We really appreciate it :)

Georgia
1 review
0 helpful votes
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Fantastic experience!
April 30, 2022

I bought my sauna from them, even though I was researching Amazon before. They had the best prices and the fastest shipping, so pulled the trigger. Was surprised! Sauna came fast and emails were timely and friendly. I will be buying from you folks again!

Date of experience: April 30, 2022
Upzy -. Upzy Rep
over a year old

Thanks for the kind words and nice review Michelle! Enjoy your sauna!

Overview

Upzy has a rating of 3.3 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Upzy most frequently mention best prices, thanks guys and customer service. Upzy ranks 10th among Bicycle sites.

service
41
value
41
shipping
41
returns
6
quality
41
This company responds to reviews on average within 11 days