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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support Pets understands the importance of our wellbeing and for our pets (furry family members). I would highly recommend to anyone, as they are professional throughout my application process.
I was very confused about ESa, it's something new to me, but this company guided me smoothly from the start. Their processes are easy and clear, even for people who don't speak English fluently. My questions were answered promptly, and their service and customer care have been excellent.
Thank you so much for sharing your experience, Mery Johanna. We're glad to hear our team was able to guide you smoothly and make the process clear; we’re here anytime if you have more questions or need further assistance. Your trust means a lot to us, and we look forward to supporting you again in the future.
Support Pets is one of the most trusted and convenient ways to register your animal as an Emotional Support Animal. Their process is fast, straightforward, and fully compliant, connecting pet owners with licensed mental health professionals who can provide valid ESA documentation. With excellent customer service and an easy online experience, Support Pets makes it simple for people to get the help and support they need from their companion animals.
Thank you, Alina, for your thoughtful and balanced review. We're glad our process met your expectations and invite you to reach out anytime if there’s anything we can do to make your experience even better in the future.
I wish it had stayed the price of the ESA letter doctor approval and that I didn't have to find out by checking my back account. The only price it had was saying the letter was $99 but they sent me a receipt for $134.
Hi Jessie, thanks for sharing your experience with us. We’re glad the letter met your needs, and we apologize for any confusion around the pricing — we'll review how we communicate this to prevent surprise charges moving forward. If you’d like, feel free to reach out so we can better assist you.
I was able to get this taken care of fast. Now I'm waiting to get my accommodation pprwrk completed but the process has been smooth. Even reached out to a Vet to get info about vaccinations in Texas and Vet recommendations
Thank you, Antoinette, for sharing your experience and appreciating the smooth renewal process. We're glad the veterinarian connection met your needs and are here to assist you every step of the way with your accommodation paperwork. Your feedback truly helps us improve and support you better.
I have never had a problem and I love the service provided.
I was hesitant, but you made it so easy to apply very grateful for this website. Got my letter got it turned in. Thank you so much.
Thank you so much for your kind words, Michelle! We're thrilled to hear your experience was smooth and that we could help make the process easier for you. If you ever need anything else, we're always here to assist!
Ya es mi segundo año y es muy confiable y seguro
Jennifer, thank you so much for your continued trust and support over the past two years. We're proud to provide a safe and reliable experience for you and your pet. Looking forward to serving you both many more times!
I have been around dog cats snakes and squirrels most of my life. I finally got my own dog and she has been a great companion to me and my life. Soon as I feel uncomfortable and stressed and anxious she helps with it.
Thank you, Jordan, for sharing how much your new dog means to you. We're here to support you with any advice or care solutions you might need as your bond grows. Please don’t hesitate to reach out—we're committed to helping both you and your companion thrive together.
The process was straight forward and easy. I have severe anxiety, so the fact that I can train my dog at home is even better for someone like me! Would recommend
Hi Felicia,
We’re so glad the process felt straightforward and convenient for you. It’s wonderful to hear that being able to train at home has been helpful.
Hi Yendri,
We’re happy to hear everything felt easy and clear for you. Thank you for sharing your experience.
This company never told me the price until after entering my card info. And then after paying when i tried to access what i bought it is all sunscription based. This makes it useless unless you continue to pay more.
Hi Tyshae,
Thanks for sharing your feedback. Our team can review your order and clarify anything that seemed unclear during checkout. Please reach out with your details so they can help you directly:
Email: info@supportpets.com
Live Chat: www.supportpets.com
I have had a rough year with loosing loved ones. Then we find out we have to move and possibly have to get rid of a part of our family to do so, but now that's not going to happen! I was distraught but now I feel secure!
Richard, thank you for sharing your story with us. We're truly grateful to have been able to provide some peace of mind during such a difficult time, and we appreciate your trust in us. Please know we're always here to support both you and your family.
Front the jump it was very straight forward and yo the point. Nothing to take away from it however I would like to see a best combo added on to the cost that isn't that much more expensive. And the certificate as well for ESA animals. Other than that a cool breeze from start to finish
Thank you for your thoughtful feedback, Alisha; we’re glad to hear the process was simple and smooth. We truly appreciate your suggestions about adding package options and ESA certificates, and will take them to heart as we strive to improve. Your input helps us make things even better for supportive customers like you.
Never had any problems recieved it with in 24 hrs and they even called to make sure I didn't have any questions or issues with my order
Hi Ashley, thank you for taking the time to share your experience. We're glad your order arrived quickly and that our team was able to assist with any questions. Please don’t hesitate to reach out anytime you need help!
Everything went smooth, I didn't have to do anything. Everything was automatic after the payment. I received the service the next day. Would reccomend!
Hi Belen,
We’re glad everything went smoothly and quickly for you. Thank you for sharing your experience.
Juan, it’s wonderful to hear that our team was able to support you – helping pets and their families means the world to us. Thank you for sharing your thoughts, and we’re here whenever you need us. Wishing you and your furry friend all the best!
I have very bad mental health as so does my daughter. When either of us are in a bad way my boy is on top of us every step. I'm blessed to finally able to afford this.
Thank you for sharing your story, Dawn. It’s heartwarming to hear how your boy supports you both during tough times, and we’re grateful to be part of the journey in helping you care for him. Your acknowledgment means a lot to us.
Love this company and all it provides for people.
My experience was quick and easy and seamless. I thought it would take longer and require more steps at first but it was a complete breeze. I would do it again if needed. I haven't been able to try the documents with my landlord yet as I am still on the search for a place but hopefully all goes well. The quality is fantastic!
Hi Danielle, thank you so much for sharing your experience! We’re glad the process was easy and smooth for you, and we hope everything goes perfectly with your new place when the time comes. Always here to help whenever you need us!
The process was fairly easy and I received my ESA within 48 hours. My only negative is the many in-your-face ads for additional things. I thought I would never get through to finally pay. But still worth it.
Thank you, Kathy, for sharing your experience — we're glad the process was smooth and timely for you. We appreciate your feedback about the ads and will certainly keep this in mind as we strive to improve the experience. Your support means a lot to us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Selena, for sharing your thoughtful feedback. We appreciate your recommendation and are glad to have been part of your journey in supporting your furry family members. Looking forward to continuing to support you whenever you need us!