Overview
Support Pets has a rating of 4.7 stars from 11,932 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Support Pets most frequently mention customer service, easy process and great experience. Support Pets ranks 1st among Pets sites.
Instant Feedback
Each year this has been a great experience. The app is easy to use and the customer service is great. They respond quickly and offer the help you need to be satisfied with your ESA animal. I would have to say it has been great to work with everyone here.
We were going to be turned away from housing just because our dog was over the weight limit. He is probably one of the best dogs I have come across. This hopefully saved us from missing out on a home. Thank you!
Sisters friend told me about this website and helped me tremendously! Very grateful you guys help others and myself this way, especially when we have dogs that are not really accepted in most places but can't live without! Thanks again Support Pets!
Hello Alex!
We're so happy to hear that Support Pets was able to help you and Baby Hippo! Your bond is so important, and we’re glad you now have the proof you need to keep her by your side. Thank you for trusting us, and a big thank you to your sister’s friend for the recommendation! Let us know if you ever need anything—we’re here to help!
Support Pets was user friendly and had a quick turnaround. Knowing now that my girl is now officially an ESA, it gives me peace of mind when I take her places with me. We've never had any issues but that thought seemed to creep in when we were out in public. Thank you!
Hello Kristen! We're so happy to hear that Support Pets provided you with peace of mind and a smooth experience! Having your girl officially recognized as an ESA is such a great comfort. A big thank you to your sister for the recommendation, and if you ever need anything, we're here to help!
Love the ease and appreciate the urgency of getting approved. Having my dog is soo important to me and how I continue to progress on a daily basis! Thank you so much I can have here in our new home with no worries!
Yay...this has been an amazing experience 🙌 for me, the process was quick and easy to get approved and now I can take my pet anywhere. This will be very convenient for plane travel! No more waiting in long lines for a pet fee.
They were very friendly and supportive. I cannot wait to start taking my best friend with me. Also the whole process only took 10 minutes and then an extremely short period of time to receive my letter. All in all it was a great experience.
Hello Jeanna,
Our pleasure. Thank you so much for sharing your experience! We're thrilled to hear that the process was quick, easy, and that you felt supported every step of the way. It's wonderful that you’re excited to bring your best friend along with you! We truly appreciate your trust in us and your kind words. It means a lot to us to know we made a difference.
The website had a lot going on compared to what it was when I enrolled my cat princess last time. As well as I don't remember having to purchase everything separate. It just all came in a package together with one simple transaction. Plus when I enrolled my dog for the first time his weight was written wrong on my documents. He is 55 pounds not 10. And I will need these papers for an application very soon. I've been using ESA for years and it's been so easy but now it's be come very complicated.
Hi Samantha!
We appreciate your feedback and are sorry to hear about any confusion. We now offer several package options at checkout, allowing customers to choose what best fits their needs. If there was an error in your dog's weight on your documents, please reach out to our support team, and we’ll be happy to correct it for you. We're glad Jamie was able to assist you quickly, and we truly appreciate your continued trust in us. Let us know how we can help!
Responses were quick and effortless, it helped immensely to have such a great process and customer service team. My fur babies are allowed to be with me at my new living space because of this. Wonderful
Hi there Madelyn!
Thank you for sharing your experience! We're so happy to hear that the process was smooth and that your fur babies can be with you in your new home. It means a lot that you chose us based on a recommendation, and we're always here if you need anything in the future.
Quick, easy, and affordable. I wish everything else was this convenient. Support pets saved me from an anxiety attack and hundreds of dollars. Now my kitty can travel with me. She is not only my best friend but my life saver.
Hi there Regeana!
We're so happy to hear that your ESA letter has made such a difference for you and your kitty! Having your best friend by your side is invaluable, and we're glad we could make the process quick and easy. Thank you for trusting us, and if you ever need anything, we're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kyle!
We're so glad we could help in such an important situation! Every pet deserves a loving home, and it’s great to hear that this made a difference for you. Wishing you all the best in your new home, and if you ever need anything, we’re here for you!