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Stauer Reviews Summary
The company has garnered mixed feedback, with some customers praising the quality and aesthetic appeal of certain products, particularly jewelry and watches. However, numerous complaints highlight significant issues with customer service, including difficulties with order fulfillment, high shipping costs, and inadequate responses to inquiries. Many customers expressed frustration over unexpected substitutions, long wait times for refunds, and a lack of transparency regarding product availability. Overall, while there are positive sentiments regarding product design, the recurring concerns about service reliability and support suggest a need for improvement in customer relations and operational practices.
This summary is generated by AI, based on text from customer reviews
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We ordered three items. Got a notice that nothing would ship until all three were available. Had to request that item 1 be shipped separately. Item 2 finally shipped months after ordered, and item 3 was cancelled after months of waiting, due to unavailability of the product.
The product was not listed as backorder on the website when ordered. The emails saying is was no tin stock did not give an estimated time line. After 3 months I was ready to cancel the order when it got delivered. The box was partially crushed and the two of the four spinning vanes were bent. I was able to very carefully bend them out of the way back (it is very thin metal so I didn't want to snap it.)
They took our order but zero communication about order status or the item being out of stock. It should be listed on the ad page much less on the order and payment page. There is still no communication about when it will arrive. Very disappointing.
If you truly want feedback, make your survey shorter.
Ordered and then didn't think much about it except kept expecting a shipped notice. Finally, a comment several weeks later about the delay.
Ordered 5 weeks ago and got an out of stock note. Still no product... was to be my fall door decor.
After several notices that it would be late, Stauer just stopped communicating.
The item came is very pretty. The only problem I had was the long wait for the item. I was kept informed about the item was coming. All in all I will probably order from you again.
This was my first experience with this company. The item I wanted must be popular because it took "forever" to arrive.
From the date of order, this product was in stock and "ready to ship". Except they did literally nothing for two weeks, in spite of multiple calls to customer service. I was never given a clear explanation though one representative referenced a fraud concern. What? My credit card was never alerted and it was successfully processed. After two more calls spanning 10 days, they told me they were shipping it. They sent the wrong tracking information (it was shipped by a different company than they told me in the link), I got the delivery. Mr. Thomas from Estes delivery was the one competent person in this entire process. Everyone else from Viva Terra and Stauer were not good at their jobs and the company is no longer worth doing business with.
Followed by a protracted disorganized process to obtain a return label and refund in a timely manner. Customer service highly defensive, regimented, and claimed they do not handle the returns, it's a different department, so had to wait 7-10 days for any action. Ridiculous.
We’re sorry for the inconvenience and delays you experienced during the return process and for the experience you had. We understand how frustrating that can be. While our returns are handled by a separate department, we recognize the need for better coordination.
We're glad to confirm that your refund was completed on August 22nd, and we appreciate your patience throughout. Thank you for your feedback — it's helping us improve the overall experience for all customers.
Again…. Have not received product due to shipping delays…still wish to have it…!
Thank you for your message. We were not able to locate your order using the number provided. For quicker assistance, please reach out to our customer service team at 888-333-7144 M-F 8:00 AM - 5:00 PM CST. We appreciate your patience and look forward to resolving this for you!
I love the wreaths which replaced my older worn out ones with faded fabric flowers. I would recommend this wreath for others.
Since I still haven't received the item, how can I possibly rate it?
I ordered the board very excited about using it for a gathering I was having. I received a notice that it had shipped. Wonderful! My credit card was charged. It never arrived so finally, after my gathering I received a notice that it was backordered until October sometime, maybe, and that the shipping notice had been in error. So they then credited my card. Very dissapointed.
Thank you for sharing your experience, and we're truly sorry to hear about the disappointment and inconvenience this caused—especially with the timing around your gathering.
Due to a system error, you were mistakenly sent a shipping confirmation before the item was actually available. Unfortunately, the board was backordered, and we didn’t catch the mistake until after the notice had already gone out. We understand how frustrating it must have been to receive a shipping confirmation and be charged, only to find out later that the item was backordered. That’s not the experience we strive to provide, and we sincerely apologize for the miscommunication.
We appreciate your patience and are glad the refund was processed promptly.
Received this beautiful piece well packed but with a damaged nose. I contacted the company, sent pictures and within 3 days had a replacement. We hung this on a holly tree trunk as a focal point in our yard. Beautifully blends in with the foliage and makes me happy everytime I see it. Excellent customer service.
Don't have it yet been on back order for weeks then it a text and ups said that they don't have it either
Tiles were never the color as shown on the cover of the catalog
From the business
Here's the Stauer difference: We don't have wholesalers. We don't pay rent for expensive shops or hire expensive celebrity spokespeople. We go directly to the source and make the product ourselves. Last year we bought 2 million carats of emeralds and 9 million carats of amethyst. The local store might buy 20 or 30 carats a year from wholesalers who mark up their product by about 50%.
We’re getting the better deal and we pass the savings on to you. Because at the end of the day, true value comes from leaving $1,600 in your bank account and still being able to own one of nature’s most fascinating gems.
Stauer is where you go to honor the triumphs of living. Honoring milestones or celebrating the joy and beauty of the love of your life. It’s the story of history, art, science, of man’s fascination with the beauty of nature. We don’t overcharge you for a little blue box; instead we will take you on the romantic journey of a lifetime.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, and we’re truly sorry for the frustration caused by the backorder of your item. We understand how disappointing it is to wait longer than expected, and we sincerely apologize for the inconvenience.
The item you ordered is currently on backorder. We’ve updated our website to reflect the estimated ship date of October 27,2025, and we’re doing everything we can to ensure it ships as soon as possible — or sooner if inventory becomes available earlier.
We appreciate your patience and understanding.