Shutterfly

I ordered Christmas cards from Shutterfly and was told that I would have them in about six days. Two weeks later and still nothing. I contacted Shutterfly and was given the runaround about fulfilling the order which now is too late as Christmas is around the corner. I spent a ridiculous amount of time being offered a new order, half my money back, etc. I finally spoke with a supervisor who assured me that I would get a full refund. Ive seen nothing yet. Rest assured that I will contact my CC company and say the charge was fraudulent if I don't get my refund. My advice? Use any service but Shutterfly.

Poor prints. Not cheap. No customer service. I gave up on the chat box. Sanjai disappeared. He is set up to ignore you. Overall a poor experience and prints I can throw out.

I have use Shutterfly for several books. For this one I carefully arranged 213 photos and downloaded them. When they downloaded, they were all out of order and I had to rearrange them. Each time I tried to go back a page, I lost all of them and had to re-down load them - 5 times. I chose to have them design the book. The designer was awful. The photos were resized and many went over the edge of the pages. Some photos went over two pages. Some pages had white backgrounds because no background color was filled in. I tried to re-do the book, but wasn't able to correct all of the errors. Then they didn't honor the coupon. What a terrible experience. Now I have a terrible book that I paid over $200 for.

I tried to get copies made of some old photos and enlargements made of some pictures. For example, they took a picture and printed an 8 by 10 with the original picture stuck up in the corner of the 8 by 10, understand me- not enlarged, and charged me for an 8 by 10. Other pictures had heads chopped off or the sides chopped off.A lot of money for worthless pictures. The prints made of my pictures from my phone are ok but I'm so annoyed that they would send out these pictures and expect me to accept them that I will go elsewhere for future work.

We ordered our cards on 11/30/24 - as we have in past years. I received a notice on 12/11 that they were delivered to a local UPS location -- but they weren't (delivered). I contacted SF virtual assistant which said updates were in the tracking - which continued to indicate that they'd be delivered the next day, and the next day and so forth. I contacted again several times with same advice, and finally got an agent on Dec 23 and told them I wanted a refund, as it wasn't enough time to mail the 'non-available' cards. The next day I called SF and was told that there was a problem and learned that the cards were never sent from SF. So WHY did I get a tracking number saying they were at the UPS office? If they were never sent? Did SF lie? I did request and get a refund, but I wasted a lot of time making the card and waiting for their delivery and I never got to send around the world to lifelong friends. Shame on SHUTTERFLY. You've lost my loyal business because of terrible communication and support.

I have a busy life just as I'm sure everyone else has. I don't always get to check my emails daily. If I see an Important email I try take care of it. I didn't see that Shutterfly had an important message that I would lose all my photos if I didn't make a purchase. I'm highly disappointed with Shutterfly. Those are my memories you took away. I went looking at the time frame of Shutterfly emails of the notice and I saw the first one was sent 10/22 to lose everything by 11/5. I'd rather use Walgreens for all my photo printing needs.

I ordered three photo books. The order was processed, they gave me a delivery date and then only one book came in the mail. No explanation- I figured it was an error and called customer service. I was told that it would come in two shipments---Why? This makes no sense and was a huge inconvenience. Now I see all the complaints I understand this is not a one off. I will not use them again. Way too expensive for such poor service!

A few months ago I ordered two of the same photo books, paying extra for "professional" printing. The reproduction was terrible so I called customer service and got a refund. I figured that was a fluke, so I made a separate photo book for another vacation. Again, I paid the extra $11.99 for professional printing and the result is the same: the photos look dull. After chatting online with someone who did not know much I called customer assistance. I was assured I will get a refund. What happened, Shutterfly? You used to be dependable. I won't use Shutterfly again.