20 reviews for Shutterfly are not recommended
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North Carolina
1 review
1 helpful vote

Discounts and coupons because you fail so often
October 3, 2014

Discounts and coupons because you fail so often

After two major failed attempts, if you are from outside of California, I highly recommend you find a local option.

First time, 2013 Christmas cards, now, October 2014, First Year Wedding Anniversary Calendar made. Delivery was stated as October 2nd. Here we are on the 3rd and they tell me its waiting in the USPS after being shipped by UPS. Wait, why would you do that, why ship it UPS to have it dropped off at USPS? There is a reason the USPS is failing.

Playing it safe, I thought I would have it mailed to my work so someone would be able to sign for it, and they can't even get it to me a day late, instead, now they are saying 5 days late.

So let me tell you, I had a photobook, 150 pages made a few days ago, Tuesday, September 30th. I used Walgreen's, a local option and I received the book Thursday, October 2nd. Oh yeah, and it was easier to use, gave me many options and templates and was quite a bit cheaper than Shutterfly.

I will mention it again, if they fail you once, do not try to use them again because Shutterfly will fail you again, do not think they $10 gift certificate they give you will make a difference, their customer service may offer you another $10 gift certificate, but do not let it happen to you again, go Local, use a local print shop, an in state option or a chain you know you can rely on. But do not use Shutterfly again!

Shutterfly, you have failed me more than once and I will be sure that if I can persuade friend to use another company, I will do that while telling them of my terrible experiences using Shutterfly and the terrible customer service your team provides.

Date of experience: October 3, 2014
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