Overview
Reservation Counter has a rating of 4.5 stars from 4,363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
Instant Feedback
I should have booked directly with hotel. No reason to book this way and be charged $17.99 without my knowledge. Only learned of this charge when I received confirmation under cancellation section.
I much appreciated the ease of using the site for Reservationcounter.com. It described the rooms, presented pictures, and various costs. Their cancellation policies were under each room, so I didn't have to look elsewhere for them.
Thank you for taking the time to leave us a review, Linda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy to use and got a better price then other places I was searching but I did not realize until after my confirmation was received that they charge a fee
Thank you for taking the time to leave a review, Tish. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
I did select 2 guest and 2 rooms. But it gave me options for 4 guests total. I was on a time crunch so! Went ahead and booked it anyways but there should be more clarification on the front end of "total guests" vrs "guests per room".
Thank you for taking the time to review us and provide feedback, Jojo. We apologize for any confusion or inconvenience this caused you. Your insights are incredibly valuable and greatly appreciated. We take customer feedback about the booking experience seriously so we can continually improve our process. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationcounter.com. We’re here to help!
Good-no problems once I got it all figured out. I am looking forward to our family function on the island as it will be our 50th wedding anniversary and everyday is a challenge at our age so we are very excited that our children will be able to join us.
Thank you for choosing to book with us, BJ. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Friendly, Precise, knowledgeable and prompt. Overall, just a pleasure to speak with. She apologized for for a tiny cough that was temporarily causing a problem. She seemed genuinely interested in helping.
Thank you for taking the time to leave us a review, Jim. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
Needed to book rooms for extra guest on a family trip and I went the traditional methods, Expedia. I was unable to get the room for the dates I needed. Coming directly to the site was a quick and easy experience for booking. Hoping this is one of the best vacation experiences for me and my family.
Thank you for taking the time to leave us a review! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I didn't see that I had to pay upon booking with no possibility of a refund or cancellation. Actually, I saw it as I pressed the "confirm" button - too late! I would not have used Reservation Counter had I known.
Thank you for your feedback, Denise. We understand how frustrating this situation might be, and we sincerely apologize for any inconvenience caused. Our cancellation policies vary depending on the hotel, as each property sets its own terms and conditions for reservations. In many cases, nonrefundable bookings are offered to provide customers with special rates, but we apologize if this was unclear at the time of booking. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
I booked a room on 2/6/25 at this motel on line for $188.95 receiving a non-refundable reservation, and was charged $16.79 for refund protection, which I did not have a chance to agree to, to the best of my knowledge. I was also charged a higher room rate than what the front desk said they would have given us if we had walked in and needed a room for the night. When asked to have this refunded, I received an email from Marvin L, of hotel reservations support, assuring us that a ticket was created and we would receive a refund, which was never received. Beware when making a reservation!
Thank you for bringing this to our attention, Karen. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
-Rachael, Review Manager
When called the number to make a reservation I had a hard time understanding the gentleman (he was very nice) but wanted to book the room that cost more than your website. So went to the website and book the room.
Thank you for your review, Robin. We sincerely apologize for any frustration caused by rate discrepancies. To provide accurate pricing, we work closely with our hotel partners, who send us updated room rates at regular intervals. Due to the dynamic nature of pricing, the rate you found online may occasionally differ from the rate provided by one of our agents.
- Visit Website
- South Jordan, UT
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Tom. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy. For all bookings, we require acknowledgment of the terms and conditions of the reservation before it can be completed. If you have further questions or need assistance with your reservation, please contact our escalations team at support@reservationcounter.com. We’re here to help!