Overview
Reservation Counter has a rating of 4.5 stars from 4,303 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Counter most frequently mention good experience, easy process and book online. Reservation Counter ranks 5th among Hotels sites.
Instant Feedback
Upon check in we were told the additional fee's would be almost the same as the nightly rate for the amenities and parking. NO where did it state this when it was booked. We were told we owed over $350.00 for our 3 night stay. WTH! When I called to inquire they told me "sorry, there's nothing we can do" I left it up to my CC company to decide. Use another service.
I much appreciated the ease of using the site for Reservationcounter.com. It described the rooms, presented pictures, and various costs. Their cancellation policies were under each room, so I didn't have to look elsewhere for them.
Thank you for taking the time to leave us a review, Linda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy to use and got a better price then other places I was searching but I did not realize until after my confirmation was received that they charge a fee
Thank you for taking the time to leave a review, Tish. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
Zero Stars. Unfortunately, they make you pick minimum 1 star. Lots of red flags. I was made to think I was booking directly with the hotel, when asking questions, the person on the phone had to put me on hold while they looked up the rooms to share what they included, the agent also spoke so fast as to confuse you and get you off the phone, making me feel like it's a scam. Only when I was transferred to a "colleague" to answer shuttle questions, was I made aware that I was transferred to a third party travel agency from the original travel agency. I am now in conversations to get my full refund as they say it can take up to 10 business days. They charge the amount in full, I cancelled within 30 minutes, they say there is nothing they can do. Do Not Book with them. When travelling, please book with hotels directly. Support Local.
Thank you for bringing this to our attention, MJ. We sincerely apologize for your experience and any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation and share your feedback with our escalations team. Once we have reviewed your case, someone will reach out to you. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter. Com. We're here to help!
-Rachael, Review Manager
I did select 2 guest and 2 rooms. But it gave me options for 4 guests total. I was on a time crunch so! Went ahead and booked it anyways but there should be more clarification on the front end of "total guests" vrs "guests per room".
Thank you for taking the time to review us and provide feedback, Jojo. We apologize for any confusion or inconvenience this caused you. Your insights are incredibly valuable and greatly appreciated. We take customer feedback about the booking experience seriously so we can continually improve our process. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationcounter.com. We’re here to help!
Good-no problems once I got it all figured out. I am looking forward to our family function on the island as it will be our 50th wedding anniversary and everyday is a challenge at our age so we are very excited that our children will be able to join us.
Thank you for choosing to book with us, BJ. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Friendly, Precise, knowledgeable and prompt. Overall, just a pleasure to speak with. She apologized for for a tiny cough that was temporarily causing a problem. She seemed genuinely interested in helping.
Thank you for taking the time to leave us a review, Jim. We are happy to know one of our representatives was able to assist you and provide excellent service. We look forward to serving you again in the future!
I didn't see that I had to pay upon booking with no possibility of a refund or cancellation. Actually, I saw it as I pressed the "confirm" button - too late! I would not have used Reservation Counter had I known.
Thank you for your feedback, Denise. We understand how frustrating this situation might be, and we sincerely apologize for any inconvenience caused. Our cancellation policies vary depending on the hotel, as each property sets its own terms and conditions for reservations. In many cases, nonrefundable bookings are offered to provide customers with special rates, but we apologize if this was unclear at the time of booking. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationcounter.com. We're here to help!
Excellent service and rooms very clean and comfortable, personal make customers comfortable and welcoming, very good service and breakfast, my family and myself we always enjoy to spend days here, we appreciated the front desk staff, always make us feel welcome here
Thank you for taking the time to leave us a review, Maria! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I made our reservation for the beginning of our vacation and it was through Expedia by using the Hotels in Lexington website and didn't realize I could do directly through Hyatt Place. But you were very fast a and a little higher. However, I am happy to stay at Hyatt Place to and from St. Louis to Virginia Beach.
Thank you for choosing to book with us, Darlene. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Ann. We understand how frustrating unexpected fees can be and apologize for any confusion. While we only charge your credit card for the room rate and taxes and fees at the time of booking, some hotels may apply additional fees such as resort charges. We recommend contacting the hotel directly for details about these charges as they usually collect these when you arrive. The information regarding these fees is shown at check-out. In order to finalize the reservation, you must agree to these fees. If you need further assistance or have questions about your reservation, please contact our escalations team at support@reservationcounter.com. We’re here to help and will do our best to address your concerns.