OJCommerce

Purchased a black wardrobe from this company via Walmart's marketplace a week ago. I purchased BLACK, was sent NATURAL. I contacted the seller and they asked me to unpack the item, put it together and measure it. A 100 lb wardrobe. What?! I told them I would not unpack it, I opened the end of the box, saw it was the wrong color item, and immediately packed it back up so I can return it. I sent a picture of the item I received (on their insistence) and I have explained the situation 5 times to them and 2 times to Walmart. Every time, the seller OJCommerce just sends me the same canned email back, asking me to put it together and measure it. This is completely outrageous, they obviously just don't want to pay for return shipping. I'll have no recourse now except to file a chargeback with my credit card company. BEWARE, DO NOT BUY FROM THEM - THEY DO NOT HONOR THEIR RETURN POLICY!

I tried to order a cat tower THREE times and every time they would send me the same wrong model of the same brand, trying to convince me each time that that's what I ordered. I waited for two weeks or so for the third time to order it since they told me there was a warehouse issue that has been fixed. Well, clearly not. It's impossible to reach someone higher up, they say you will get a call back from someone but that never happens.

First time using this company and I will never use again. We bought a cat tower, and it was made so cheap and very hard on the sitting surfaces - no padding under cheap carpet - Our cats ignore it. They don't offer return shipping, and it's going to be $80 for a return, and the item was $62, so we are going to donate it. Customer Service person was rude and robotic, kept asking "Does it look like t he picture?" - stupidity all around. Stick with well-known national brands, these off brands so NOT have the customer experience as a core value.

I just had to write a review about the loft bed I recently ordered from OJCommerce! It arrived way faster than expected and in perfect condition – not a scratch on it. My kids are absolutely thrilled with their new "fort" under the bed – it's become their super cool hangout spot. Assembly was a breeze thanks to the super clear instructions, and the whole bed feels really sturdy. Plus, it came with free shipping and arrived early! Overall, I'm super impressed – definitely recommend this bed!

I don't recommend OJCommerce. Worse customer service. They don;t really care about their customers. They will not provide you a return label to return an item even if it is their fault. Stay away from this company.

I purchased a product through Walmart.com and they were the third party seller. I cancelled my order w/in 1 hour of placing it due to the delayed delivery time (I was able to receive it in 2 days through Amazon). OJCommerce delivered the product to me, despite my multiple email communications detailing my cancelled order. They denied me the ability to return their erroneous product to the Walmart store and forced me to pay for shipping to send their mistake back to them. They easily could have sent me a shipping label and had the delivery truck pick it up - but they didn't. They don't care about their clients. They do not provide customer service. Only purchase from them if you want to be SCREWED!

I ordered a floor lamp. Basically, OJCommerce is the distributor for the manufacturer and did not package the item. They shipped it through FedEx and I got it by the stated date. Upon opening the lamp, it had a defect - through no fault of OJCommerce. I immediately called them, explained the problem, sent pictures and was given a full refund that day. I have nothing but respect for a company that stands behind their business.

I happened to order a Dining Bench via WalMart as the other reseller don't have it. Here is the host of problems I confronted with, because of these ridiculous, incompetent buffoons.
1. I couldn't cancel the order though I tried my best.
2. No return shipping label provided and the cost of return shipping is more than the price originally paid for. The other merchants (WayFair & HeyNeedle) in-fact provided the return label, along with pickup.
3. Their customer care sucks, never lifts the calls except the lousy email replies with Asian thick accent.

I bought the Schwinn Meridian Comfort Adult Tricycle and will start with one good point: the delivery was reasonably fast and the assembly is relatively straightforward (I have several bicycles). This specific bike and OJ Commerce's return policy however deserves 1 star. The bike is essentially unsafe to use - the braking is not effective even after multiple adjustments. The rear brake is just slowing down (faulty design) NOT stopping and the front one is not effective enough to compensate.
Sadly, the client will not realize this until it is assembled and then it cannot be returned. First and last time that I buy on OJCommerce. Order #: *******. Reputation is wealth.

If there was a negative rating from 1 to 5 this company would be below 1 star. After numerous phone calls and emails regarding a return merchandise issue, Fay promised me free return shipping labels which she did send me via email. She never mentioned that I would be responsible for half of the cost. I was then deducted half the amount of the return charge from my refund. The merchandise was misrepresented and there was no disclaimer stating that the finish on the chairs could vary. The stain on the chairs was night and day from what was pictured. Never would I ever conduct business again with this company that does not stand behind their word or promises. Wayfair is the best! Beware people.