For a company closing their stores you'd think they'd offer free returns. I'd buy more knowing I can return if I had too, but I'm not taking a chance if I have to spend $19 to ship back shirts that might not fit properly. I ordered three shirts that had the same item number from one I owned, but they were much thinner and smaller, but it cost the amount of one shirt to return them to South River, NJ which is ten minutes from me. But I can't drop them off there in person.

I wanted to send 3 shirts back because they all had a hole in the same location due to thread coming undone. I had only worn one of the shirts once, so it appeared to be an issue with manufacturing. I decided to reach out to Nautica chat service and see if I could get a replacement but was told I needed to spend money on the shipping to Nautica for a replacement.

Also, I was not guaranteed a discount such that I had claimed before because I would have to put in a new order once they refunded me. The refund/replacement process Nautica has in place is absolutely terrible! After being on the chat for over 30 minutes to find this out, I was done with everything and decided it's best to just keep the shirt with a hole and never do online shopping with Nautica again. I've replaced so many items with Amazon without an issue at all... they fully refund me and it's very easy to do without a cost to the customer.

Best of luck to those willing to roll the dice on Nautica.

Bought 4 polo shirts. Followed the instructions to wash them. 3 of them shrunk so much that they cannot be worn. Customer service could not help. Do not buy the polos even though they look great, obviously the quality is poor.

I ordered 2 sweatshirts that I received, tried on and put away as I live in Florida and it was too warm to wear them. I got them out later and wore one and washed it. It became very misshapen and no longer fit right. I was not about to try the other one. I asked to return and they said I was past 30-day return policy so had no option to send back now. Way to not stand behind your product! Will never buy from them again.

Ordered stuff online for my dad and it didn't fit. I thought I could return it to the outlet store but found this was permanently closed. Called customer service and they told me I had to pay for the return shipping myself. I complained and they told me this was their new policy and that they would send me a return label with prepaid shipping as a one-time courtesy via email. I never received it. I spent $24.75 on shipping stuff back that I didn't want. I probably won't receive the refund either. It's obvious they're in hot water because of COVID and unfortunately they're taking that out on customers like you and me!

I returned towels on 1/24/23 and as of today 2/13/23 I have no credit. You can't reach anyone else except CS. They won't provide any other names or phone numbers. The names of executives on web site are either false or inaccurate, as I tried writing to 3 officers and my letters were returned not at this location and unable to forward. I have made numerous phone calls and emails and I am very frustrated. If they gave a zero star I would give it that or even a minus. Do not purchase from them, even if you have to pay more at a reputable store, at least you will get sastisfaction. Does anyone have any additional information that might help?

Nautica canada is a complete scam. Ordered in August at the time my amx card was compromised. Luckily amx caught it but they said the sale went through and nautica sent updates on shipping but it was coming from China and still nothing by Christmas. I submitted a complaint with no response. Fool me once but never again. Do not order from Nautica.ca it is a complete SCAM

Náutica overcharged me for my purchase. I have followed up with them twice - no response. I have now disputed the charge with my credit card company. Sad to experience this with a company that I used to trust and respect.