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Lens.com

Overview

Lens.com has a rating of 4.4 stars from 3,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 2nd among Contact Lenses sites.

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60,149 reviews
How would you rate Lens.com?
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Maine
1 review
0 helpful votes
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Misleading prices
March 18, 2025

The price on the box of contacts was listed as $77. At checkout the price jumped to $107 after taxes and "fees". Estimate about $5 in taxes and they tack on a $25 "fee", making the true cost of the box around $102. I will be shopping around next time I need contacts.

Date of experience: March 18, 2025
Florida
1 review
0 helpful votes
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Excellent Service – Very Satisfied
March 11, 2025

I just wanted to express my satisfaction with your service. My order for permeable gas lenses was processed quickly and accurately, and I truly appreciate the efficiency. The entire experience was smooth, and I will definitely continue using your services in the future.

Thank you for the great service!

Date of experience: March 11, 2025
Arkansas
1 review
0 helpful votes
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From the beginning of my account with this eye wear fulfilling my prescriptions. I have found a great website to use and some of the top customer service staff. And I have made some to tell my friends and family about this wonderful, professional, friendly website and company!
Thank You

Date of experience: March 22, 2025

So comfortable and great, sure way to get Your eye wear
October 5, 2024
Previous review

From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.

Date of experience: October 5, 2024
Texas
1 review
0 helpful votes
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Bull$#*!
February 16, 2025

I should not have to type anything. It's aggravating enough to have to put your star rating and everything else before you're able to submit whether or not you were happy with your service or that you received it.

Date of experience: February 16, 2025
Idaho
1 review
0 helpful votes
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Excellent customer service
February 19, 2025

These are my first lenses and I was confused with my order. Have to say that the customer service was excellent. They helped me to figure out what I need and cancel my first order, all was performed promptly and in polite manner.

Date of experience: February 19, 2025
Illinois
1 review
0 helpful votes
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March order
March 13, 2025

I have used lens.com before very successfully. I will certainly order from you again. The only struggle I had was understanding the very nice young man. I was talking to his English was a little rough.

Date of experience: March 13, 2025
New York
1 review
0 helpful votes
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Helpful experience
March 26, 2025

After I had made a mistake and ordered 2 boxes Biofinity contacts of each eye, I called Lens.com and they were very helpful. They cancelled the order and placed another order for only one box for each eye. I then got the refund within 2-3 days. I couldn't be more satisfied with how Lens.com helped to solve my issue in a timely fashion.

Date of experience: March 26, 2025
New York
1 review
0 helpful votes
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What They Say Is What You Get
March 14, 2025

The ordering process went very smoothly and quickly. I like that they use your prescription which they keep on file, or that they will contact your doctor on your behalf. That speeds up the ordering process. The customer service is excellent!

Date of experience: March 14, 2025
Florida
1 review
0 helpful votes
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Fantastic
February 27, 2025

The first time I placed an order I accidentally placed an order different than my prescription and they called me and told me it was wrong and helped me cancel the order and created me the correct order. They were very patient and really cared that the prescription order was accurate to the "T". Very happen and definitely will refer to more customers.

Date of experience: February 27, 2025
New Jersey
1 review
0 helpful votes
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I am satisfied with Lens.com service.
March 8, 2025

Ordering was easy and fast to receive Only one complaint was with my last order at least two lens were not good,and i couldn't wear them. I thought they were dirty so when i cleaned them they ripped easy.

Date of experience: March 8, 2025