Overview
Lens.com has a rating of 4.4 stars from 3,347 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lens.com most frequently mention customer service, fast delivery and contact lenses. Lens.com ranks 2nd among Contact Lenses sites.
Instant Feedback
I just wanted to express my satisfaction with your service. My order for permeable gas lenses was processed quickly and accurately, and I truly appreciate the efficiency. The entire experience was smooth, and I will definitely continue using your services in the future.
Thank you for the great service!
From the beginning of my account with this eye wear fulfilling my prescriptions. I have found a great website to use and some of the top customer service staff. And I have made some to tell my friends and family about this wonderful, professional, friendly website and company!
Thank You
From the beginning I found this website to be easy site to navigate. It was landed out good to enter what my eye doctor recorded for my prescription.
Was able to get my prescription verified and ordered was placed. It's all worth placing my prescription for my contacts. Received an email to confirm that my contacts prescription been approved and ordered. Received my contacts in a timely manner and have been so satisfied with the contacts and their quality.
I should not have to type anything. It's aggravating enough to have to put your star rating and everything else before you're able to submit whether or not you were happy with your service or that you received it.
These are my first lenses and I was confused with my order. Have to say that the customer service was excellent. They helped me to figure out what I need and cancel my first order, all was performed promptly and in polite manner.
I have used lens.com before very successfully. I will certainly order from you again. The only struggle I had was understanding the very nice young man. I was talking to his English was a little rough.
I was sent the wrong prescription. Fortunately I checked before I opened the box. I called and send my lenses back and had to wait over 3 weeks total to finally get my correct prescription lenses. Very frustrating, and I wish they could have expedited shipping my lenses the second time.
I ordered my lenses and wanted overnight delivery, which was not available during the ordering process. I called in and was told they could do it for me. But something happened and they had to cancel that order. So the next day I called in again to re-order and do overnight delivery. Was told overnight delivery would have to be done the next day and just to call in and get it done and The lady I was speaking with told me She would call me back the next morning to get it done. She did call me back and charged me however I got the email order confirmation and it said standard delivery. So I called the office and they said they would give me a refund which I have not received yet.
After I had made a mistake and ordered 2 boxes Biofinity contacts of each eye, I called Lens.com and they were very helpful. They cancelled the order and placed another order for only one box for each eye. I then got the refund within 2-3 days. I couldn't be more satisfied with how Lens.com helped to solve my issue in a timely fashion.
The ordering process went very smoothly and quickly. I like that they use your prescription which they keep on file, or that they will contact your doctor on your behalf. That speeds up the ordering process. The customer service is excellent!
I am wondering about the authenticity of my contact lenses. I ordered 2 boxes. I box was usual packaging. The second was different - different shade of blue, the codes were on different sides and the font on the actual contact lens pod was different. Looked like a dupe.
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- Louisiana, MO, United States
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Business Highlights
- 29+ years of Customer Satisfaction
- Year round unbeatable prices
- 31+ million lenses ready to ship
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members