Overview
HomeSafe has a rating of 4.2 stars from 411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job and car shield. HomeSafe ranks 2nd among Home Repair sites.
I called because when i was reviewing my policy, the water conditioner wasn't checked off. Brilla made the correction & quoted me a higher premium but i told her the circumstances of my changed premium recently & to please leave it that way. She said she'd ask her supervisor & call me back which she did after only a short time. She said that she got an okay to
Keep my premium as it is with one added item. Thank you so much for making it possible!
Our water heater went out… called Home Safe immediately. They made every attempt to find a plumber to take care of it. It took a day or so to find someone to come out but eventually we got our water heater replaced. Now… to bathe. They were quick to reimburse payment!🥳
Ida, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I have highly pleased with Home Safe Home Warranty. They work with me in getting the needed servicer. If they do not have a local servicer for my problem they will let me select my own. Either way I have been highly satisfied and have had no recalls due to a fix failing. Give them a go and you can be satisfied as well!
Our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
My furnace went out during one of the coldest weeks in Chicago. I had never made a claim and the process of approval scared me. Luckily the Homesafe team understood my dilemma and my furnace was repaired much faster than I expected.
Clifton, we are delighted to hear that our Customer Service representatives were available to answer your questions and assist you in navigating the claims process smoothly. If you have any questions or concerns in the future, please don't hesitate to reach out. We are always just a phone call away.
The person who answered the phone was pleasant and said everything looks fine on my account. Still felt weird I received voicemails that said they're from HomSafe. Taking time to
Call and now answering a survey. It's hard to know who's who behind a text, email or voicemail.
Debbie, thank you for taking the time to provide your feedback. We value your input and encourage you to reach out to our Customer Service team at 1-800-332-4177 should you have any questions or concerns regarding your policy.
I called to find out why only a monthly payment was processed instead of a 6-month payment in February. I found out that I had to call in to make the payment. I called I believed on 3-10-25 to make the 6-month payment.
Charlotte, we apologize for any confusion regarding your account. All calls are recorded for quality assurance, after reviewing the call from February, you had agreed to wait until March to call in to make the 6-month payment. Your payments will go back to running automatically once a month after the 6-month payment has run its course unless we otherwise from you. If you have any questions, please contact Customer Service at 1-800-332-4177.
After speaking with claims management concerning the repairs needed for my oven, I was pleased how she listened and understood the ordeal and quickly assured me that I would have what I needed for the repairs.
Cheryl, we appreciate the time you took to leave a review regarding your recent claim. Upon further review, the part you are speaking of is the hinges for the oven, which is a part that is not listed for coverage on your contract. The Service Provider advised that the part is no longer made by the manufacturer and suggested a replacement. We can verify the check for the credit toward the replacement has been issued. If you have any further questions or concerns, please don't hesitate to contact Customer Service at 1-800-332-4177.
Very bad, rude adjuster and others, unfair payment for claim. I discontinued my service as of February but no one has contacted me? They took an automated payment without my permission! Refund me now
Dewey, our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service at 1-800-332-4177 to thoroughly review your contract, provide a detailed explanation of the claim, and address any specific questions or concerns you may have regarding payments on your account. We value your feedback and are committed to ensuring your satisfaction.
The service man called before he came. Once he got here it did not long for him to find the problem an take care of it. I was very pleased with all aspects of HomeSafe.
Wanda, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
There were no issues. People were nice on the call. I will probably renew again if I can continue to afford the premiums, since I have limited income now.
Robert, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!