Headlight Experts

This is a terrible company that does not allow returns if you use their product. Please tell me how you are supposed to know if the product works without using it? It is bad enough that they charge 20% restocking fee on things you can return but the fact that you cannot return a product that does not perform to standards is unacceptable. I highly recommend not ordering anything from this company.

Product did not work requested politely 3 times to return and was denied. States I would sispute with my credit card company and BBB and Rhavi googled my name and threatened to leave me bad reviews under my employers business! In an email. Email available upon request. His google and BBB reviews speak for themselves, if you look at the dates on the positive reviews you can tell when his rating starts dropping he does a bunch of fake positive reviews.

MODIFIED AS OF 712PM CST 1/20/2025
THIS BUSINESS HAS LEFT A FICTITIOUS REVIEW ON MY BUSINESS PAGE!. TRASH COMPANY! GARBAGE PEOPLE. LAWSUIT IS COMING TO THEM NOW!

My experience with Headlight Experts has been nothing short of appalling. Initially, I reached out via email regarding an issue with my order, only to receive an unprofessional and threatening response. Hoping to resolve the matter, I called during business hours, but the automated system informed me they were "too busy to take calls" and directed me back to email—an email that had already proven useless.

Feeling stuck, I emailed again, referencing the inappropriate reply from before, but was met with no resolution or accountability. Instead, the lack of professionalism persisted, leaving me without answers or help. This company's customer service is beyond unacceptable, and their approach to handling issues is both hostile and dismissive.

Save yourself the frustration—this business is a nightmare to deal with!

MODIFIED AS OF 712PM CST 1/20/2025
THIS BUSINESS HAS LEFT A FICTITIOUS REVIEW ON MY BUSINESS PAGE!. TRASH COMPANY! GARBAGE PEOPLE. LAWSUIT IS COMING TO THEM NOW!

Stay away from this business, they will sell you non-working junk products and tell you "they worked before they left here" then wont provide a refund. I went with Auxbeam LEDs instead, much brighter lights anyway, and cheaper than this junk

After about 18 months one of my LED headlamps failed. I emailed them explaining the issue. A very short time later they responded and gave me a choice of options. I opted to get an upgraded pair of headlamps for an excellent price. Although I was initially disappointed about the short life of the original headlights, Headlight Experts truly honored their Lifetime warranty-No questions asked, No hassles or jumping through hoops. This is why I gave them a 5 star rating. Thankyou Headlight Experts

I received immediate help with my issues. I asked about warranty replacement and was given 2 options. I opted to a review and was told what the warranty replacement would cost. I immediately used my debit card and paid what I thought was a resonalable price. Thanks for the great service