Overview
Go-Parts has a rating of 4.5 stars from 710 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Go-Parts most frequently mention customer service, fast delivery and timely manner. Go-Parts ranks 14th among Auto Parts sites.
Instant Feedback
The description is not very clear, for example, I am buying a part that is supposed to be painted. It does not specify if it is painted and what color it is painted on. It is very hard to tell from the image. And the image given is very limited in terms of number and quality. I can't zoom into see the better quality.
This last experience wasn't the best. It took almost a week for the part to arrive. I ended up ordering from another company, and received their part before your part arrived by a few days. That's why I'm returning your part for a refund.
We sincerely apologize for any disappointment regarding the delivery time. Our orders generally require 1 to 3 business days for processing, in addition to 3 to 5 business days for shipping. Your order was processed on January 13,2025, and was delivered on January 16,2025. While we are glad to have fulfilled our delivery commitment, we regret that it did not align with your expectations for a quicker arrival. If you need any further assistance, please feel free to contact us. Have a wonderful day.
I was about to replace my side mirror for a fraction of hr cost I would've paid from a dealer. Part matched perfectly. I was also able to reinstall it all by myself. Will order any future parts from them
Ordered from RH side mirror ebay. Arrived damaged and I took pictures right out of the box. Pain in *******@ss to go through the return to vendor process. Then the vendor claimed it was advertised with no glass and a quarter size hole in the turn signal plastic. They said I did not look at all the pictures. More BS. Then they charged me a restocking fee of $27 which I recovered eBay having filed a dispute with Visa the day I receive it. Atl Auto was the vendor.
Went to Go-Parts. Paid more but the mirror looks brand new. You guys are the best.
The parts ordered did not fit my car even though the website claims it was an oem fit. The returns process was a pain and the team took weeks to follow up on refunds or offering a replacement item. Overall I will not be buying from this company again.
We sincerely apologize for the inconvenience you experienced with your recent order.
Our customer service team will reach out to you so that we can try to help. Have a wonderful day.
Go-Parts
I read about the site's ability to provide high quality replacement mirror after my wife clipped a mailbox and the mailbox won. Purchased the mirror and then picked up the color matched cover from Mazda direct. Received in the mail today. Put the cover on, followed a YouTube video and had the replacement done in about an hour. As advertised, quality is excellent, price was fantastic and all functions work great.
Needed to replace the fog light assembly on my wife's car. The dealership wanted 250 or more for it. Got it here for WAY less. Installed quickly and easily and will buy more from here when my wife destroys those.
Some difficulty determining exact model match. So many options. The order arrived with two mirrors when I thought I was ordering only one. It's OK. I might break one trying to install it.
The item that I received did not fit my motorcycle, even though the one that was sent to me should have. They corrected the situation without any issue which I'm grateful for.
Ordering the part and delivery of the part I ordered was painless and quick.
I would recommend this site to anyone that needs replacement car parts.
It was a great experience
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- Alpharetta, Ga, United States
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Business History
Ordering the right part is simple with Go-Parts, as our Year/Make/Model search tool, and additional Sub-Model specification ensures that you find the right part for your vehicle EVERY TIME!
Go-Parts is a proud retailer of CAPA certified products. All of our parts are backed by a manufacturer’s Limited Lifetime Warranty, so you can be certain that the part you order will perform just as it should.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your valuable feedback regarding your recent shopping experience. We are pleased to hear that you find the car part excellent; however, we sincerely apologize for any confusion caused by the product description and images. Your comments about the clarity of the painting details and the quality of the visuals are duly noted, and we will work diligently to enhance these aspects for a more informative shopping experience. We appreciate your input and are committed to improving our services.