Free Country
About the Business
Free Country, founded in Colorado and established in New York City in 1990, specializes in high-quality outdoor apparel and accessories. With over 30 years of experience, the brand focuses on durable, versatile styles designed for performance. Committed to sustainability, Free Country transforms recycled materials into innovative products, making outdoor adventure accessible to all.
Business Highlights
General
Year Founded: 1990
Target Gender: men, women
Target Age Group: 26-45, 46-60, 60+
Shipping
Shipping Cost: $8.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69
Returns
Return Policy: not free
Return Instructions: products must be unworn and in its original condition
Return Cost: $9 label fee
Sustainability
Recycling Program: no
Responsible Materials: recycled
Product
Style: active, casual
Body Fit: regular, plus size
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)
Customer Service
Support Channels: chat, phone, email
Support Phone: +1 888-779-1727
Support Email: customersupport@freecountry.com
Payment Options
Payment Methods: card payments, PayPal, financing, Google Pay, Amazon Pay, Facebook Pay
Buy Now Pay Later: Shop Pay
Membership Programs
Rewards Program: TopCashback
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How would you rate Free Country?
Colorado 1 review 0 helpful votes
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Horrible customer service
June 15, 2023
I ordered 4 items from this company. The inconsistency of sizes between styles makes it impossible to find a good fit. Customer service, if you finally are able to reach someone, is the worst I have ever dealt with. I will never oder from them again.
Date of experience: June 15, 2023
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members