Europcar Greece

The checkout time was unbelievably long. I had reserved my car online, and when I approached the rental counter at the Athens airport there were 6 customers in front of me and there were two agents working at the counter. After an HOUR and fifteen minutes I had my papers to go retrieve the car. What astounded me was the inefficient repetition - most of the questions I was asked by the friendly rental agent were part of my Europcar profile. I believe the system was slow, because entering the redundant items like my e-mail address etc., took 3 - 4 minutes per entry. Once the paperwork was complete, receiving the actual car took another 20 minutes. Due to the lengthy checkout process, we had to travel to our destination in darkness, and on small winding Greek roads I did not find it safe. The car, a Nissan Mitra, was excellent - clean, excellent condition and very low fuel consumption. Returning the car was a reasonably quick process.

Euro 75 late arrival chg. When a lot of UK flights arrive after 2100 airport carhire desks should reflect this. Fortunately phoned from baggage hall at 2150! Alternative was a Euro 60 taxi to hotel then return by taxi following day. Next time will arrange carhire locally.

The car i received (nissan Juke) was not the car i ordered and paid (Jeep Renegade). There was no other option then to accept the Nissan. I paid €400,- more to have a bigger car (for my family and luggage) and didn't get any refund.

The car was brand new and reliable (Peugeot 208 diesel).
A pick up service was offered (for 15' walking distance) which was fast and uncomplicated.
The car seat ordered was of poor quality and not isofix (compromised safety).

Finding Europcar on the Airport Heraklion was a little bit difficult, but after calling the number on our reservation-letter, it was very easy.
Someone from Europcar brought us to the office from Europcar, where we signed some documents and got our car - this took about 30-45 Minutes.
Everything was perfect, the car was totally ok (we got a Mitsubishi Spacestar, wich is a little bit small/low for greek streets).
On the last day, we thought it would take much longer to return our car, like on the first day, but we were finished in about 10 Minutes and someone from Europcar brought us back to the Airport.

Everything was perfect!

Helpful staff, clean car and offices. I used them the past couple of months 3 times in Athens airport, 2 in Chania for daily business trips. Strongly recommended, thanks

Car fine. Needed credit card but debit accepted eventually deposit also taken no receipt. Trust all is OK. Unexpected late arrival charge made. No instructions for drop off, still unsure what we do today. Greet on arrival was nice.

Very helpful! Especially Angelica who looked after everything regarding our rental she was amazing and would highly recommend her. I do have a query about the pricing now I am back but I'm sure she will sort it all out for me.

Pick up was really fast. Registration took a lot of time, although I have all the information saved during the booking (address, driver license and mileage), she had to input everything again manually. But very friendly and helpful