CurrentBody

**ZIIP HALO - 1 Star**

I don't understand the hype around this device. I purchased it based on glowing reviews but was thoroughly disappointed. It's awkward to use and didn't deliver noticeable results even with consistent use. The only effect is a slight, momentary pull around the nasolabial folds, but nothing lasting. The experience is messy—gel ends up all over my hands and completely covers the device after just a few minutes. There's also no power regulation, making the current feel weak compared to other microcurrent devices I've used. As a veteran user of similar devices, this one is by far the worst. The only positive is that the conductive gel works well with other devices, but the ZIIP HALO itself simply doesn't live up to the hype.

To make matters worse, **CurrentBody** has been a nightmare to deal with. My device stopped working after just **two months**—the battery died, and now it's completely useless. Instead of offering a straightforward replacement, they insisted I cover the shipping costs to return the broken device, as they don't provide return shipping in the **GCC region**! **Be warned, GCC customers!** The shipping cost alone would easily be **around 1,000 SAR**, making the whole process ridiculous. After finally sending it back, they claimed to have sent me a replacement, but **two months later, I have received nothing**. This is beyond frustrating—**an absolute scam site** with zero customer care. Avoid at all costs!

Buyer beware! I received a NuFace device that stopped working after a few months. If you need customer service help you must rely on the website direct text of complaint/need for assistance, and there's no record or email copy as proof of communication. I sent communications to this black hole across several months with proof of purchase, issue, photo attachments AND NEVER RECEIVED A REPLY. My NuFace purchased for daughter as Christmas present stopped working just few months after she received the item. The company was totally unresponsive. I will never purchase from this company again. I think they sell subpar devices and there is no customer service to resolve issues. Taking a chance when you purchase through this online site. Look at "Returns" "Customer Service" "Contact Us" on site and see for yourself. No one to contact and zero response.

Buy somewhere with a reasonable return policy. This company's return policy is lip service only. Brand new, unused, barely opened item returned. They actually shipped it back to me across the country. Unfortunately, Amazon will protect your money better that these guys.

The RF device I ordered showed up broken, it would not charge, it would not turn on. There is no phone number and after a week of constant emailing, I finally heard from Customer Service with a complicated link to return under warranty. L didn't do it correctly and after 10 attempts to ask for the link again, there is still no word. They just want our money. I have opened a dispute with the bank. Also, the green tree serum is drying and useless.

Do not buy from Currentbody! I purchased a Foreo Bear from them and unfortunately the device is not working out for me. Even though the device is supposed to have an anti shock system, it sends painful shock to my face no matter how low the setting and how much conductive serum I use. I contacted Currentbody and basically got told oh well too bad, there's nothing we can do because you've opened and tried the device. Which is ludicrous because how can someone know the device is not working correctly if they haven't tried it? The device is not cheap. Save your hard earned money and buy from a reputable retailer with an honest return policy.

I received a face mask that I paid $500 for. 2 lights were burnt out, I requested a warranty exchange. It was approved but no communication was sent on whether it would be exchanged or refunded and I'd need to place a new order. After weeks of trying to contact someone (there's no phone number to call) they finally replied saying an exchange would be made. I received a new order number and was told it would be shipped on the Monday. It's been a week and I still haven't gotten shipping information and no one will respond to my emails now. Horrible customer service.

I ordered a red light helmet from CurrentBody, received the wrong product and then tried to contact customer service via chat, email and toll free number "undergoing maintenance" with zero response. I had to initiate a chargeback with my credit card company. This company is out of the UK and I'm not sure what their deal is but when you buy a product you should be able to get support. You are better off buying from a more reputable company.

BUYER BEWARE - USED ITEM RECEIVED?

Received my LED in Nov and found there's an obvious dent on the mask. I emiled their CS if it's been used? And they didnt even response to my question and just guide me to return the item. So, is that a Yes?
I followed their instruction and returned it on 17/12/23.
Today it's 16/1/24.

The so-called FREE return is not reliable.
The tracking no. Stop updating since 21/12/23. I've been keep emailing them for few weeks now and no one is addressing the issue.

They blocked comments on social media. Even turned off comments function on IG. What kind of company would do such things?

I've called my credit card center and i'm going to file a dispute anytime soon.

Very disappointed. It's probably the worst customer service i've ever experience from such "high-end" brand.

They sent people just the gel but not the real product where we paid. Beware people, people start messaging them in instagram because they don't get any respond from the email. Then they deleted the messages in instagram. They respond to your email once they ghosted you. Beware!