Firstly, I won't recommend this web for people outside of England because with the time difference it is EXTREMELY hard to get in touch with their customer service rep.

I have quite bad experience based on the timeline. I purchased a nuface though this web and one the website it shows no fees upon arrival, but I still get charged $30.12 dollars, good thing is that I FINALLY got this money back after I woke up at 4:46am eastern time and contacted with the customer service rep.

Secondly, because I found a better deal on silkn Canada website which is double less price than currentbody web, so I was thinking to return my silkn Facetite but the shipping cost is $52 dollars. I got it waived after I contacted the customer service rep. Thanks god.

The customer service rep is nice and helpful BUT It is EXTREMELY difficult to get in touch with them, especially you are not in England or not the same time zone with them.

I was trying to contact them with several ways but their phone line was cut off and the online chat was very hard to use. FINALLY I connected with them on the day I woke up at 4:46am, because I was very upset by them not responding my emails and requests that I decided to woke up that early just for contacting their customer service rep.

Since I eventually get contacted with them, my concern got solved BUT I will still not recommend people who doesn't have the same time zone with them because that gonna cause a VERY BIG ISSUE for contacting them.

Thankfully that I finally got in touched but I will never buy it again even tho their service rep is helpful, I don't want to get up this early just for contacting customer service anymore…