CanadaPetCare

I supplied the correct address, they did not give USPS the correct address. I spoke to the chat customer service who blamed USPS, when I asked for the order to be resent and shipped due to their error I was told it was not their fault but USPS. I spoke to USPS who confirmed they do not edit the address and it was in fact CanadaPetCare's error.

I have reached out via email to see what can be done and will update if they make the situation right.

Re Canada pet care.com
Ordered flea meds 11/10/24
Confirm email stated " Your order will be shipped within one working day"
Site wanted extra $ for tracking #(I declined)
Received item 11/22/24.
Package was mailed from Shrewsbury United Kingdom w/a track#. History shows Acceptance 11/15/24 FRANCE via Priority France La Poste
(More than a business day, unless France only works a couple days a week -subtract 1Star). Entered Customs in NY USA 11/16-18. Delivered Washington St 11/22.
Good news: I Received new Netguard spectra exp date of 12-2025. In new unopened manufacturer package. (5 star)

I ordered allergy medicine for my dog. I waited a month, but never received it. I called several times, and was given a different answer each time. The tracking information was never updated, and the excuse was that it was stuck in customs from Singapore. This place is not in Canada, it's overseas. Don't trust them. They'll take your money and you'll never get the products.

Ordered meds a month ago and still have not received. Asked for a refund and am waiting for it. Terrible service. I so not recommend. I see other people say the medications are actually shipped for Singapore and not CANADA.

I ordered 2 boxes of Profender for cats received 8/13/24. They sent boxes dated Jan and Feb 2023 respectively. Product will expire in 5 and 6 mos. I will not be able to use all of this product before it expires and spent $65.33 I've asked for half to be refunded and if they do not do that, I will dispute with my card company.

I have been using this product for many years. I've never had a problem with it. My dogs have never been allergic to it and it works great. I'd recommend it to anyone.

I ordered my product 01/12/23. It said normal delivery is 7-10 business days. It has now been over 30 business days. They have a 21 day guarantee to refund your money if not received. When I contacted customer service they put me off until the 02/20. Not helpful at all

This is not a Canadian company. My order shipped from overseas in the UK somewhere and took over 3 weeks to arrive.
They are misleading with their name and make no effort to educate customers on where items ship from or where they are based.
Beware and research before you purchase.

Although they followed up with me on my order and sent/received it fast, I had ordered Revolution Plus and I received StrongHold Plus. A week after applying it, my cats still have fleas and most of all ear mites. There was a note in the package saying that because of a shortage of Revolution, they sent this one instead which was made by the same lab. I wish they has asked me before charging me if I wanted to pursue my order or not. I won't order again.
I had tested Revolution before and that's why I wanted it.

I placed an order on 29 June. The confirmation stated the product would ship in one business day, It didn't ship in a week. No explanation, the status just showed as being processed. Really bad service!