Decided to really splurge and look for a high end television...went with an LG G3 2023 model. Out of stock with Best Buy, $3600 on many sites. Found it on GreenToe for $2900 and purchased it. GreenToe apparently is a middle-man company that pairs your order with a end seller, and I was paired with BeachCamera.com. I immediately felt like "no way is a company called BeachCamera.com an authorized LG reseller..." Checked with LG USA website and wow, they were listed. Still, I chatted with LG chat support an hour later and asked them...they confirmed BeachCamera is authorized and I captured the entire chat for reference. Ok excited now, so called BeachCamera to track my order...it took a few phone calls for someone to pick up but when they did they were helpful and the experience was good. So far so good - I will update (if I remember to since I never normally post reviews) once the item arrives.
I purchased a LG G3 83". I am happy to say that everything turned out better than expected. When I had a question by email, it was answered immediately and efficiently. Thank you for a good buying experience.
I had only pleasant experiences with Reynold in our interactions on the phone while he's been supporting me throughout a purchased TV issue. I can really sense the personal interest he has for me as a customer while goes above and beyond to help resolve my issue. He's never patronizing or unsympathetic on the phone or in emails. Hope I can continue to work with him until my issue is ultimately resolved.
Hello Ethan,
We're thrilled to hear about your positive experiences with Reynold. Our team takes pride in providing exceptional customer support, and it's clear that he goes above and beyond to assist you. Your satisfaction is our priority, and we're pleased that you sense the personal interest Reynold has in ensuring your issue is resolved. We look forward to continuing to work with you and appreciate your kind words.
I ordered the wrong size stock pot, and these folks bent over backwards to make me happy. It's pretty rare to encounter such terrific TLC. Well done! So refreshing to see honest commitment to make customers happy.
Hello Karen,
We're truly grateful for your positive feedback. We understand that mistakes can happen, but we're committed to making things right. Your satisfaction is our priority, and we're delighted to have been able to exceed your expectations. Thank you for acknowledging our dedication to customer happiness – it means the world to us. If you ever need assistance in the future, please don't hesitate to reach out. We're here to serve you with the same level of commitment and care.
I ordered a $300 watch from them, and no shipment was generated. After countless emails and calls to "customer service" with 0 response, I am convinced this company is a front and advise anyone to stay away. I will be filing complaints with feds and seeking a fraud claim.
Bought an open box TV from this seller. TV was shipped quickly and in good condition but was missing remote control. Reached out to customer service and Maria was very helpful and courteous in resolving the issue. Thank you!
Hello Sean,
Thank you for your feedback regarding your open box TV purchase. We apologize for the missing remote control but are glad to hear that Maria provided you with helpful and courteous assistance to resolve the issue. Your satisfaction is important to us, and we're grateful for your understanding. If you ever have more questions or need assistance, please feel free to reach out. We're here to ensure you have a great experience.
The TV arrived quickly and was packaged incredibly well to prevent any damage in shipping. I was very happy with the purchase experience and delivery of the item. I reached out to customer support with a couple of order/shipping questions and Maria from the CS team promptly answered all questions and was an incredible help!
Hello George,
We're delighted to hear about your satisfaction with the purchase experience and the safe delivery of your TV. Maria, from our customer support team, is committed to providing timely and helpful assistance, and we're glad she was able to promptly address your questions. If you ever have more inquiries or need assistance in the future, please feel free to reach out. We appreciate your feedback and look forward to serving you again.
Ordered a TV from BeachCamera via Amazon and had a minor issue with my order. Contacted them and received a quick response from Rizalyn with there customer support. They were able to quickly address my issue. I would definitely purchase from them again in the future.
Hello Ethan,
We're delighted to hear about your positive experience with our customer support team, especially Rizalyn. Resolving your issue quickly is a top priority for us, and we're glad we could assist you. We look forward to serving you again in the future and appreciate your trust in us. If you have any more questions or need further assistance, please don't hesitate to reach out.
Ordered a milk frother. Was listed as "label printed" until today. Despite frequent attempts to see what was delaying it, no response. Today I finally contacted Amazon, still no reply from BeachCamera, and is now listed as arriving on Dec.19. Was due today. No information given, no response to questions and who knows if I will get it on time for Christmas. I'll never order from them again.
Reached out to Beach Camera to get some information on my shipped item. Lariza T-G assisted me and was very professional, and got me all my information in less than a few minutes. So far my experience with Beach Camera has been really good. I will update the review after receiving my item.
Overview
BeachCamera has a rating of 3.1 stars from 66 reviews, indicating that most customers are generally satisfied with their purchases. BeachCamera ranks 10th among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gerard,
We're delighted to hear that your purchase of the LG G3 83" exceeded your expectations. Providing quick and efficient email support is a priority for us, and we're glad we could address your questions promptly. Thank you for choosing us, and we look forward to serving you again in the future. If you have any more questions or need assistance, please feel free to reach out.