I buy a lot from Anthro but their shipping is awful because the use Asendia, the WORST shipping company known to man. The store itself has gone downhill in the last decade. The fit and consistency is all over the place and they use cheaper, mass produced fabrics than they used to

I am appalled by Anthropologie's handling of my return and refund. The entire experience has caused me genuine anxiety and significant stress. I returned items on 3rd January 2025 and have provided clear evidence, including Royal Mail tracking and proof of delivery with a signature, that the parcel was delivered to and received by Anthropologie.

Despite this, Anthropologie refuses to acknowledge the return and has not issued my refund of £380. Instead, I was sent an email falsely claiming the items were not returned. This is dishonest, unacceptable, and a breach of my consumer rights under the Consumer Rights Act 2015.

I have contacted customer service multiple times via email and WhatsApp, spending hours providing the same evidence repeatedly. Rather than taking responsibility, they have attempted to shift the blame onto me, suggesting I chase the delivery company—even though the items were received and signed for by their depot. This behavior is deeply frustrating and unprofessional.

I have now escalated this to the Retail Ombudsman and will continue to pursue all available avenues to ensure my consumer rights are upheld.

For potential customers: I urge extreme caution when ordering from Anthropologie. Their returns process is unreliable, and customer service refuses to take responsibility when things go wrong, making the experience unnecessarily stressful and time-consuming.

I would give zero stars if I can. These are the most incompetent sales people I have ever dealt with. They could not even tell me when my refund was processed. I spoke to a Renie Gibba at the Coral Gables store and she was so useless, I am not surprised that she had no clue what is going on with my refund. Anthropologie has lost me as a customer for life. I cannot deal with stupid people. Anthropologie should make all the salespeople at the Merrick Park Mall in Coral Gables FL enroll in customer service classes. What a waste of my time talking to them.

First, they sent me just 1 of 3 items of an online order. Then, when I returned the 1 item I did receive to an Anthropologie store, they never refunded my credit card. Their customer service is a joke - its clear the agents are reading off a script or using stock answers, and are incapable of actually resolving issues. On 12/2/24, at Anthropologie's (their "Customer Satisfaction" staff) suggestion, I canceled an existing dispute through my bank as they indicated they would then "gladly" provide the refund. I then notified Anthropologie I had taken this step. It has been radio silence from them since and I have not received any acknowledgment, much less the $278 they have thus far stolen from me. A few minutes ago, I contacted my bank and had the dispute reinstated. I followed up with Anthropologie by email and told them to refrain from contacting me directly again. Let it be noted that it is 12/4/24 and I have still not received my refund for a return I made on 11/9/24.___

Good products but APALLING customer service and returns management. Was sent a faulty item which I returned, and they received back within 2 days. Impossible to get an update on progress, no matter who and how you contact them, here is the standard answer: "Hi Once your return has been received and processed by our returns team, your refund will be credited back to your original payment method. While we strive to process returns as quickly as possible, please note that it can sometimes take up to 28 days to complete. We'll send you an email to keep you updated once everything is finalized. For more information on our returns policy, please feel free to visit our website. Thank you.".
"Apologies, I am afraid that we are unable to check the progress of the return. Please allow our Returns Team up to 28 days to process the refund. But don't worry, we'll keep you updated via email as soon as it's completed. You can also check the T&C's on the website as reference. Thank you"
From a customer experience prospective I've been mis sold and been further impacted by being left £140 out of pocket. Don't take the risk, if you like something get yourself to the shop rather than order online.

10 emails asking the a simple Royal Mail QR to return a package. These emails were met with:
1.) Silence
2.) telling me you were sending a QR code (never came)
3.) asking for information about the order that was already provided in that email and forwarding multiple different emails with different reps asking the same thing.

I originally selected an in store return through their portal but I cannot change it to mail. If this was possible ( & not entirely unheard of), Lots of time would have been saved.

Still no return code

I purchased these corduroy pants last season and only worn them a few times and look what has happened with the button holes….poor quality and made in china. Asking high prices because of the name not the quality. Disappointed

Anthro used to be a go-to but I will avoid them from now on. Ordered a jumpsuit on 9-21. Didn't ship til 9-27. STILL in transit today, 10-5 and no delivery date provided. They use a really crummy shipping company and this is not the first time I have waited a month.
More than that though, the product quality is NOT worth the price. Price point is way too high for such crummy clothes- poor fit and design and cheap fabrics. Just avoid Anthro now they really suck

I purchased a top online, in the store. An employee did the sale for me. Right afterwards, my daughter's credit card had a $316 charge on it. She has never shopped at Anthropologie. She protested the charge, the company determined it was truly fraud and credited her card back. However my purchase never arrived. I called customer service and was told I am 'forever banned from ordering online from Anthropologie' due to the fraud on my daughter's card. Btw she is an adult and has her own credit card. Customer service told me that I would have to pay the fraudulent charge on my daughters card to be able to order again. What the heck?

I cancelled an online order within one minute of making it, and two days later I still do not have my money back. When I call customer service they say that its my cc bank's fault. I called my cc bank and they said it is not their fault that Anthropologie could of course give me the refund immediately. They still have my money even though I cancelled the order two days ago. Please do not shop here, they have terrible customer service and do not care about your money or your experience. I am going to have to dispute the charge to get my money back.