Allurez

Upon receiving my pendant, I noticed the circle around the center stone was bent, and the pendant did not have a 14 K stamp marking on it. I called my concerns in and the sales person told me that he would email me the address to send it back so they can address, the issues. To this date, they still have not sent me that email address but yet continue to send me emails to purchase more products and to review my past product. At this point it is a lesson learned.

Great ring but poor customer service. Emailed service several times with order number kept asking me to describe what I ordered. Tried to see if I could get item rushed no response had to call and then was told additional 2 weeks on top of the estimated shipment time. Which I understand it's estimated.

The overall experience was amazing and I got the ring I wanted for my wife with an amazing custom center stone. I did a lot of search and here was the only way I could get exactly what she wanted.
One minor issue is that it got delivered at the last possible date of the original window and only because I reached out and asked them to not engrave it and ship it asap, which means it is not engraved now.

I'm glad I found Allurez! This is my second purchase in the last six months. My new Antique Art Deco Aquamarine 14K stud earrings go beautifully with my Cushion-Cut Blue Topaz and Diamond Pendant Necklace. The purchase and delivery was seamless. Highly recommend Allurez.

The ring was smaller than how the pictures show, but great quality. Took about a month and a couple weeks to ship vs the 2-14 days they advertise. I had to contact them weekly after a month went by to make sure I would get it on time, then I received the ring after two weeks of emailing them. They did reply 1 business day after I sent the email which I appreciated.

Great product received. Customer Service takes a while to get back to you regarding questions asked. The shipping process takes a great deal of time. Quality Assurance took roughly 2 weeks after 2 weeks of construction. Once shipped however, that was quick. The whole process took about a month to get to me.

Loved working with this group. I had to panic a little because I probably ordered too late... followed by a longer production time than was advertised. The ring took about 5 weeks to arrive, rather than the 2-3 weeks advertised. It arrived ON my anniversary, which was terrifying. But Allurez customer service people were kind and I have already recommended you to several of my friends and my son (who is looking for an engagement ring).

Every time an expectation was laid out. It was broken. It never mattered that it took over an extra 30 days. It was that I was told for four weeks straight. "Oh, it will ship tomorrow." Essentially. All notes and conversations were logged.
Don't lie, just tell the comustomer build time could be 30-60 days. No big deal. But the lying was inexcusable.

Thank you so much 😊. My daughter received her Mother's Day gift a day early, I expected it to be late, but you said you would do your best and you did better than that!

I was skeptical at first to buy jewelry online and for the amount of money they cost. But I'm very pleased to say that this experience has been one of the best in my life. They have went above and beyond with the crafting and engraving. The set is absolutely stunning. It was well worth the amount paid and quality is superb. I will be ordering more from this company. Customer service was awesome and they made sure the rings were here in time for my wedding.