1-800-GET-LENS has a rating of 4.3 stars from 1,423 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1-800-GET-LENS most frequently mention customer service, eye doctor and timely manner. 1-800-GET-LENS ranks 6th among Contact Lenses sites.
The site itself was good. The cost of the contact lenses themselves was wonderful. Until you got to the check out and was thrown for a loop with the taxes and fees! I had almost $250 worth of taxes and fees tacked onto my order. I thought I was only going to pay around $350 for a years worth of contacts. Nope! Almost $750 later. This was supposed to be cheaper than getting them at my doctors office. Nope. Not sure I will be ordering from here again.
The website is user friendly, which made ordering easy. I received my order in less than a week. The contacts were less expensive than ordering through my Ophthalmologist office, and I was also offered a rebate, which saved even more money!
Overall it's very simple and easy to order contacts through 1-800-GET-LENS. My only issue is how they advertise the overall price with the mail-in rebate. I'm thinking I'll be charged the 17.75 or so for each box, (I use the Biofinity lenses) but when I go check out, it's about $260. It wasn't until I was able to look at the invoice that I noticed a $70+ service fee tacked on. I'm mailing in the rebate so, overall, it's whatever, but I would have liked to have known upfront just how much my 4 boxes were going to cost me in total.
After not receiving my order in a timely manner, I reached out to Customer Service. The mishap indicated a second party mishap occurred in the mailing/delivery process. Once I reported not receiving my order, the company immediately responded and made sure problem was corrected and my contact lens were replaced. I am enjoying the product.
The ordering experience was easy: uploaded my prescription, it was quickly verified and approved. However, it then took about a month to receive my order as they had to order from a supplier even though they were said to be in stock. Was annoying, but not the end of the world. I now have my contacts, and they were cheaper than any other supplier.
I really dislike when you have to do something to get the discount advertised. I should have purchased from walmart so I could have just got a cheaper price and not had to jump through hops to get a refund
I do feel like the process is overhyped. Yeah, it was easy to find the contacts I needed and quick to verify prescription. I used 1-800 Contacts thinking it was going to be cheaper than me going through Costco. It's not necessarily the case, I got a mail in rebate. Which is fine until I realized the only option on the rebate was a gift card. I was hoping it would have refunded that part. Quick and easy order, just wasn't cost effective for me.
Price is very competitve! The order took a bit longer than I expected. I called the customer service number and received very good attention and the lady help me get the update of shipment. I can tell that this company trying to provide the best service they can.
Ordering was fast. I had to call to get my prescription processed asap since I needed my rgp before traveling. The customer support agent was able to confirm my prescription with my doctor office while I was on the call and then my order was processed next day and I received my contacts 3 business days after I placed the order as expected.
I love it very trustworthy.I put wrong prescription. An customer service representative contacted me to make the correction.This shows me characteristics of organization will buy again