My understanding is the software allows multiple user to enter data, is that right? Can data be imported and exported. On a scale of 1- 10 with 10 being the hardest, how easy or hard is the software to use? Is tech support responsive in the event we have a glitch on the day of the actual event.

Question

Caroline G. · Accepted Answer

Yes, that is correct. You may have several users logged in at the same time to enter data. Data import is available for Donors, Bidders, and Volunteers. Items are not able to be imported. We strive to be very intuitive and hope that the use of the software rates a 10. We are always here to help. Our business hours are Mo-Fr 9 to 5 Eastern. We also provide 24/7 emergency support services.

Sara D. · Answer

Yes, but there is only one Manager login with others being sub logins, without all the bells and whistles. I would rate it a 1 for ease of use and for import/export capabilities. We didn't have any glitches but they seem to be responsive when I have had questions.

Marguerite L. · Answer

Yes, more than one person can use it at the same time

JoAnne E. · Answer

You can obtain support through our BiddingOwl.com site. Our phone number, online support and email are listed in the help section. You can always reach us at 989.448.2189 or email info@biddingowl.com. Thanks for letting us help you make your auction event a success Laura! ~ The BiddingOwl Team

Laura S. · Answer

Caroline, we are about to launch our first online and mobile auction. We're excited. Where are the details about how to get support on your 24/7 support?

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