Say that items are in stock and that shipping would take 6-10 days only to later, after requesting an answer to where your product is, send an standardised message that the manufacturer has problems and is taking longer. After a couple of weeks our product finally arrived. Others seem not to have been that lucky.
Stay away from them!
Years ago I ordered with this company and never got my stuff. RecentlyI tried again: 2 items, one of which turned out to be 'not available' I chose another. After a MONTH I got word that the items had been sent. But only the one menorah I exchanged arrived. Letters got unanswered, no reaction whatever. $64 down the drain. Thank you very much, You really know how to do business..
I found my wife's wedding ring through this catalog, my wife no one has a ring nearly as beautiful and respectful of our relation ship. The service received has always been excellent and items purchased have meet our needs as expected. Regarding Jewish items I will always come to World of Judaica.
I ordered something in Jan and then received a tracking order that it had been shipped Problem was that the tracking order was not connected to a real delivery I have tried numerous times to contact them an IF i get a response, it's that they will get back to me with further details. I am still waiting for my product, a decent response or my money refunded. I am finalising a complaint with Pay Pal tomorrow
I ordered a shofar on 24 September 2021. I contacted the company after a little over a week. It took a couple of days, but they did get back to me. I was told my order would be processed in a few days. Tomorrow (Friday) will be 22 days since I ordered the shofar.
I did not read reviews till after I placed the order, I know, I should have read the reviews before I ordered. I am not impatient, but my trust in this company is diminishing. The only good part about this order so far is I paid with PayPal, and PayPal has always been prompt in dealing with claims and problems. I thought since this was an Israeli company, they would be prompt and forthcoming. I guess the company is a reflection of the world.
I would contact the company again, but they may send me a shofar poor in quality to get rid of me. I'll give a few more days. I will update this if anything changes. Oh, I forgot to mention, I selected expedited shipping. I doubt this will happen as well.
Charged my credit card for a duplicate order (due to their glitchy website). I returned the duplicate per their instructions, but they never refunded my money! Initially apologetic, they have since refused to respond to my messages and no answer at phone number. Seem to be stealing money regularly from customers.
A real shame, because I liked their products.
You had a sale on a chai, a lovely plain gold one. I sent for one and received a chai with a different design. I also sent for a chain which turned out to be so slender, it can easily break. Also, your company would benefit from a clear and easy to use return system.
Dear Arlene,
Thank you for your feedback. We appreciate the opportunity to learn from every customer experience.
We will contact you by email and, make sure we find a good solution for you as we aim to keep all of our customers happy with their experience.
Kind Regards,
World of Judaica
Every holiday my family asks me where to get presents and I always say-only World of Judaica! They're reliable, have great customer service and are always updating their site with fun and new products. Two thumbs up from me!
Everything arrived in tip top shape - wrapped safe enough to endure the trip across the sea! Beautiful jewelry and authentic items from Israel. Even when there a problem with billing - I received excellent and kind service and things easily got resolved.
I purchased 2 bottles of oil on match 26,2016 and I was told it would be between 12-22 days when I receive my product. Well it's June 6 (40 days later) and I have nothing. They won't even respond to my emails. Kind of funny how a Jewish company who believes in God would rob a child of God. But God said "I will repay". Seriously just because it's from Israel doesn't make it any better. There's no magic in oil. It's just what God said for us to do when we pray (Anoint them). Shown your money somewhere else
Dear Jeramy,
We are happy to have been notified of this issue and to be able to resolve it with you. As your order seems to have been lost in the post, an institution we unfortunately do not have purview over, you have been refunded. We hope that you enjoy our complimentary gift as well.
World of Judaica
Overview
World of Judaica has a rating of 3.2 stars from 137 reviews, indicating that most customers are generally satisfied with their purchases. World of Judaica ranks 3rd among Jewish sites.
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- Sioux Falls, SD, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Loes,
We apologize for the delayed response and inconvenience caused with your order and will be happy to look into it and resolve this matter.
We will appreciate you to bear patience for a few days more.
Kind Regards,
World of Judaica