Wholesale Supplies Plus

I would choose another company that comprehends what customer service is. I understand there's a lead time as indicated on your website. However, it's been 10 days past the day I orders and by my count thats double the time that you show. Again, I can wait but why cant this company contact their customer instead of just leaving them waiting in the dark.

I have been ordering for over 3 years from these guys. Been just a couple of goof ups but they always take care of them right away. I don't expect any place to be perfect and as long as they fix their mistakes, I am good with it. Their prices are very reasonable, and products are better. The quality of their ingredients makes it possible for me to make nice products for my customers! They have lots of information about individual ingredients and many, many, recipes they let us use to help get started making our own. I live in Southeast Oklahoma where we really have to watch every dime we spend on anything. You guys make it possible for me to be able to make soaps, and other body products using reputable ingredients and not break the bank doing it. Thank you WSP!

Barbara Cloud
Earth's Potions

I made a purchase on Feb. 25 and still have not received it. It's now March 7. No updates with shipping, nothing. I'm beginning to think their so called products are being shipped from overseas. That's if they even exist in the first place. I'm starting to think they are a scam! Well you just done $#*!ed with the wrong guy. I mean wtf kind of $#*! operation is this. Really. If you do exist, your doors will be boarded up really soon. Got a Ohio Licensed Lawyer on deck to handle claims against them so they can be put out of business for good! Jokes!

Loved the free shipping over $25, handling fee a joke, check out ridiculous for guest option was forced to make an account to place order... which is very very bad and forced a 2 star instead of a 4 or 5 star. Pricing in my opinion is on the gouging side, because if I wanted to... I could make the essential oils and make enough for half the price or more to be honest. Not hard to do in fact. I may look into doing so. Good luck

I have shopped here for several years, but this year has been a nightmare. I placed a$1000 order knowing that bulk items would take longer than the 6-8 business days that was posted. It has now been 13 business days and nothing. First I left a message and no one returned my call. Finally got through to a person who said he would look into what was going on and no return call. Second phone call and was informed that several items were out of stock. I asked if they could at least ship what was available. She told me she would check with the warehouse to see if they could do that. Waiting to hear. I will be looking for new sources for my business.

I absolutely love this business for all of my candle, soap, perfume, and body lotion / body butter making needs. They always have a fair deal with occasional sales on all their products. They have an attentive response to any questions or issues with your orders. They have even made issues right when damage has occurred which was not their fault in the shipping process.They have always been kind to me when I have called to speak with someone. I have done a lot of purchases with them and will continue as long as I am in need of products for my needs. This is my honest opinion with my experiences. Thanks WSP

I have been shopping at this company for many years. I built my business here. I am very satisfied and will not shop anywhere else. I have read the previous reviews, and am amazed. I have had nothing but good service from this company, if there is a problem, I always get it solved.
Zainabu Natural Skincare Miami Florida

It's been 2 weeks since I placed my order and I haven't heard anything back from customer service regarding the status of it. When I ordered, nothing on the site (not even in their shipping and returns page) stated they were behind on orders or are experiencing delays, etc. They shouldn't just leave customers wondering what their order status is or when an item will be fulfilled. I've heard before that their customer service isn't the best and now I'm getting firsthand experience. It's only been 2 weeks, so I wanted to give it a little more time to see if I'd get a response from my inquiry but honestly I'll be looking at other suppliers for my products. I've gotten a lot of recommendations that are comparable in prices or are priced a little higher with no handling fee so I'd ultimately be paying a fairer price in the end. WSP fails in delivering exceptional customer service. I may try to seek a refund.

I was researching companies and can across this one for supplies for my business and after the first encounter I can honestly say I will not do business with them again. Not only was my order processing delayed but I was charged extra due to "state taxes" that weren't collected during checkout. I felt that was very unprofessional and I've NEVER had a company miss that during checkout when a customer inputs their address. Not only that but customer service was not pleasant... the rep I spoke with on the phone was not friendly and barely wanted to inform me of when the refund would be processed and how long it would take. She also didn't want to inform me of how I would know that the credit was refunded after I asked a few times would this be documented.
To anyone that is looking to purchase products... I would highly suggest shipping elsewhere. It's just not worth it not to mention their lead times are lengthy before they ever even ship your order.

This company is horrible when it comes to shipping. I've placed an order on March 3rd and it has yet to ship. Today is March 15th. They don't give you any updates. You have to constantly be on them. They keep telling me that it should be shipped out this week. Should? They said they are swamped with orders but come on. I've placed an order with their competitors and will have already received 2 orders but can't get my 1 order from them. This is unacceptable. What attracted me to their website was their selection but after this first order I highly doubt I'll order from them again. If you don't mins waiting a month or so for your order then I guess it's ok but if your want your order in a timely manner, forget about this company.