Western UnionReviews 288

Fund was rejected by receiving bank. WU claimed they refunded yet i have not received anything! Called customer service but all the robot reply. No solution! Shame on you WU! This is how u pay your salary to those stuff? Rob our money to pay? Close down! I CURSE YOU!

Well everything was going ok used for a year but to day i was blocked no reason no nothing they wanted more details my income bank statements showing bank balances why was i sending money and why was i sending the money to a person they ring me and cut them selves off then saying in a email they tried to reach me so in a response to there email i told them to get lost and i will use another service

How is it that Western Union in Foodland Waimea on the big island of Hawaii does not have money orders it's the most ridiculous thing I ever heard of that's what they do and they don't even know when they're going to get anymore

You can email the website on my profile if you're having any issues with your fund. WU is a bad company that took my money away from me. I'm grateful to the organization that returned my money; if you're having the same issue as me, you may email them.

I initiated a $500 transfer to my wife on January 30 using the Western Union Android app. The app estimated the transfer would take 0 to 4 days. However, after 8 days (on February 7), the transfer still hadn't been completed, so I canceled it. The app then stated that the refund could take up to 7 days.

It's now been weeks, and I still haven't received my money. I've contacted Western Union multiple times through Live Chat, phone, and email, but I've never received a sensible reply from anyone who seems to understand the issue. Despite escalating my case, they've never followed up, and they've failed to call me back as promised multiple times.

At this point, it feels like Western Union has stolen $500 from me. Their customer service is utterly incompetent, and their app is unreliable. I strongly advise everyone to avoid Western Union. If you need to send money, always use a credit or debit card so you have the option to dispute the charge if something goes wrong.

Save yourself the headache and stay far away from this company.

CANT DO EMAIL PAYMENTS TO PEOPLE ALSO CANT SIGN UP FOR BILL PAYMENT STUFF. I USE TO USE WESTERN UNION IN ONTARIO IN MY CITY TILL THEY CLOSED.

Customer service send template emails in respond to client email
No one helpful in this company

Your money not safe at all,

I tried to send money to the UAE several times using the Western Union website. It didn't work. I had someone from Western Union on the phone for 45 minutes. They couldn't solve the problem. I tried their mobile app. It didn't work. I went to one of their agencies (La Banque Postale, Cr Roosevelt, Lyon, France). I waited in line for about 45 minutes, watching the one and only employee choosing which clients to help first. When it was eventually my turn, he tried to get me to use the app again. I explained it didn't work, I wanted to work with a real person. He said he had to help the other clients first. I waited while he helped the person behind me. Then he eventually said ok come with me to the machine. On the way there, he stopped to help yet another customer send a parcel. By that stage I'd had enough and walked out of the post office.

Western Union just makes up the rules as they go along. I sent a transfer to the same recipient as I have done several times in the past. I paid for an *instant* transfer and it stays "In Progress" status undelivered. Chat support blatantly lies and refuses to assist claiming it has to be held until the 16th when the receipt *clearly* says the 15th. Even worse it IS already the 16th in the recipient's country and they still refuse to release it for no apparent reason.

To echo what many have said, tried to send money to Malaysia. Been held up for a week and still in progress. Tried calling them, told me that it was my bank. Called bank, bank said it's already been cleared and money had already been credited from my account. So told me to call WU to find out what was going on. Back and forth so many times and bank can't do anything because the money is now with WU. Until now I'm still waiting to hear back where my money is from WU. STAY AWAY from this company!

Scammers.
I had two fraud transaction, I had to contact thousands of times the Customer support, escalating tickets, sending email to spoof and nothing. They never came back to me and each agent told me a different thing.
I don't recommend it at all, and I am wondering how can this website be legal if you have no safety and proper checks.

Horrible customer service. They have held my money up for almost two weeks. They said they have so many companies that have to approve my REFUND. They are literally hold MY money for nothing. I called and spoke to an associate in customer service who was rude and unhelpful and spoke in a condescending manner and when I asked to speak to a supervisor I was put on hold for 30 minutes only to be spoken to by a man who spoke in a volume hard to hear and was unable to explain why my money has not been returned to me yet. BAD BAD BUSINESS practices and incompetent employees who have terrible manners and I felt like they were putting me on hold for fun. The phone call lasted over an hour and a half with NO RESOLUTION…. I STILL DONT HAVE MY MONEY….

I sent $3000 to an Indonesian friend overseas. At first it seemed to go thru, but it didn't. So the lady behind the counter at the Meiers store said, it's okay, just sign this paper and you'll get your money back. I had sent the money through my card. I waited a.month, nothing ever showed up, so I went back. They said, we cannot pay that much back in cash. I said, "Fine, then credit the card, cash a check. I don't care. Just please give it back." They gave me their corporate customer service number. The corporate people said it is waiting for pickup, just go.back to where you made the transaction. I did, with the same negative result. Finally, after 8 calls to corporate, and four more trips to the Meiers, I was going crazy. Finally, the lady at Meiers showed me the paper that I had signed that day, and said, "We have already PAID you back. See? Here's your signature." After that I went to the Better Business Bureau. They dropped the case. I have given up. Do NOT USE this company.

Bad customers service EVER W U. ONE OF THE WORTH EXPRINCE EVER I HAD IF YOU WANT SEND MONEY. PLESE. FIND YOURSELF SOMETHING ELSE

Very rude customer service highly wouldn't recommend there services I am trying to sent money to my sister and they give me hard time for her to receive she had went to 6 banks and still unable to receive it so I call them they ask me for her ID because the Id is in different languages they had requested me to get a ID in English then this customer rap hang up the phone

They do not take action and deny responsibility when a transfer is lost when using them.
Its been 45 days since transfer and nothing has been done. They have now escalated it to the back office, whatever that means. It seems I may never get my money back nor will it reach the receiver. I would have thought it would have been fixed in hours. Sad way to do business.

I've only used Western Union twice, The first time I was charged 50 dollars from the states to Canada.when it arrived in Canada.they wouldn't release the money to my daughter untill I paid another 400.00!
The second time I sent money the other side tried to tell my son he had the wrong pin number. They were trying to keep his money. Don't trust Western Union!

I'm In Argentina, it took so long that the peso devalued. When it was at 960 here WU offered $1325 now it's 1426 here and I'm still waiting, 6 days!

To send a domestic transfer it has been almost a week and no money in sight.
Receipt will tell you one thing, tracking will tell you another and FAQ will tell you yet another. One will say 48 hours, one will give you a date (which will be missed) and the other will claim 6 business days.
The fact it takes this long to transfer within the USA is deplorable seeing that there are so many other faster options.
Using this company has simply become nothing more than a headache and an endless waiting game while they will absolutely grab that money immediately from the sender. Seek alternatives. Cannot imagine if this were an emergency.