First i paid for 1 items, Then i send to them that i need to add one more ( at the same time) and fast reply came to me from staff, helping me to do the extra amount for 2nd item. That time i struggle to do payment, but staff she helped me patiently till it's done.
We finalize the address and full details again and i request them to have samples for 2 items to try before my next order, it was amazing once they consider my request.
During shipping time ( registered and tracking shipping) they arrive the country in a week time, unfortunately custom clearance delay for 5 to 6week and after many calles, and paid custom fee ( 100% of items cost).
I was in touch with wawaza customer services regarding what happened with me ( as feed back) and staff was so helpful and understanding ( any online companies don't have Authority on Custom)
Finally i paid the fee and received the items, which packed and organized with care.
From my side i will purchase again and i recommend to do so due natural products, best customer service, fast delivery from their side ( in a week) and handling customers with care and consideration.
Special Thanks for Ms. Hanako
Business History
We are a supplier of traditional Japanese beauty and wellness products located in Miyazaki, Japan. We have also been registered as a corporation in the United States since 2010.
All of our products are made by traditional techniques using natural, nontoxic ingredients.
We do not test our products or ingredients on animals, nor do we pay others to do so on our behalf. We never have and we never will. We are also listed by PETA (People for the Ethical Treatment of Animals) as a company which does not conduct tests on animals.
Our Name Says it All
WAWAZA in Japanese is comprised of two Kanji characters: WA (和) and WAZA (技).
If there is one word which embodies the essence of Japan, it is WA. It is the oldest recorded name for Japan itself, and also stands for harmony, peace and balance. WAZA is Japanese for know-how.
We created WAWAZA to offer "living" Japanese traditions of beauty and wellness in everyday life, not as individual products but as an interwoven fabric.
Our products are representations of our values: harmony, beauty and functionality, the time-tested Japanese way.
Our Mission
• Provide you with authentic Japanese beauty, wellness and lifestyle products
• Support traditional craft-makers as viable alternatives to wasteful mass-producers
• Treat our customers, suppliers and employees with care and with respect
• Minimize our carbon footprint in every aspect of our business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members