Waste Management

This company is full of empty promises I am constantly calling about missed collections and there default is all we can do is apologise and then empty promises we are a good outlet and they just don't get it the bin need's collecting weekly that is the agreement and what we pay for and this company just can't do that avoid at all cost

Terrible! I live in Marengo, Illinois. I would give zero stars! Canceled with them after years of service! We paid 370$ to bring my account current apparently it's 90$ a month- monthly now and They slap you with hidden late fees if your account isn't at "0$" then to come back to pick up my garbage even tho they were still in same neighborhood -They charge me an additional 70$. Total is now 420$-mind you.We explained to them that I am on disability getting 1100 a month and my wife just lost her job- said there was absolutely nothing they could do for us. Also asked why we didn't receive a bill she said " we don't do that anymore" hmmm okay weird. Led me to Call another company in my area the second I got off the phone and found "MDC environmental services" for $90 quarterly- no late fees no charges to come back to get and we are allowed one large item to dispose a week. I called back waste management and got a lady- didn't get her name but she sounded "African American" told her my situation and said she has to charge me an additional 75$ to cancel my services with them! So now I'm at 500$. Also explained to her that we are struggling EXTREMELY hard right now that this amount was absurd to spend on garbage company when we are struggling to feed ourselves. She then proceeded to LAUGH at us and said that " we can drive them and drop them off on our own at the drop off locations then."! Told her to transfer us to a supervisor she then clicked on us and transfered us back into the waiting line to speak to another random rep. This would have been the 3RD person from WM that I had spoken to in over an hr over the phone. I cannot believe how they had the nerve to treat us after 7 years of service and their garbage men treating my garbage cans like crap and not even leaving them upright to where I had to replace them 2 times already at my expense because of them! Watching them stop in from of my house and drive off cus I owed one month. Not even a tag on my cans nothing!

Worse trash company EVER. Was told by their company to put any extra waste ON TOP of the containers
I DID THAT! Today they came and threw EVERYTHING on top in our front yard. Called them and was told that it's not their policy to pick up stuff off the top. TOTAL CONTRADICTION of what I was told They literally told my husband and I, WHO ARE BOTH SENIOR CITIZENS WITH MOBILITY ISSUES (which we told them) to "take the trash to the dump ourselves.

I guess I'm not the only one by there reviews. Wish we had a choice! Good luck trying to reach a person and when you do, they will be the wrong people. I have tried for about an entire day now and I'm still trying to get help.

This business is horrendous! They do not care one iota about their customers. Trying to get someone on the phone is next to impossible. Then when you actually do get a live customer service person on the phone, they treat you like a piece of the trash that they are supposed to be collecting. They missed our recycle pick up 3 weeks in a row, then I make a payment and it does not go through due to an error on their end, they never notify me of the error. I only find out when they send me an email stating my account is past due. It seems odd to me that email comes through, but the one they supposedly sent me in regards to the payment being declined never did. I wish I could give them zero stars! We told them to pick up our bins. I have no idea what we are going to do about our trash and recyclable pick up since they hold the monopoly in our community, but we do intend to inform the HOA. They took our payment and our bin! TERRIBLE in every way possible! If you have a choice, do NOT choose them!

I live at 989 Rockport drive fort Walton Beach
The garbage man picks up our trash whenever he feels like it which is about once a month I have no idea why the recycle man has no problem picking up twice a week like the other one is supposed to but unless I'm actually sitting out there watching he rides right on by unbelievable I am so done with this I'm fixing to add up how much money I figured they owe me and I'm sending them a bill for the last 2 years of non pickup trash

Months ago I used the site to pay an invoice, the site is very difficult and slow and poorly built. I ended up paying twice, now the login fails, so I reset password, the resets suceed, I get an email reply saying so, but the login still fails. The local shop is fine, this is about the corporate controlled website. The webpage has no ph.# to call, the chat box does not answer, it is likely an AI option only and unuseable replies. "Reset password" instructions, that succeed, but still not able to login. I have a credit of hundreds of dollars that I cannot get, nor can I access my account payment options such as they sent me a notice to do! This is a classic example of too large corporate failure. They do not have to answer to anyone or offer a ph. # or have a useable site. Billions in profits they are in the DOW, but the people that pay them are "under the buss". Failure to the max.

They roll over contracts without your permission. They raise prices without warning and after we cancelled our contract after 10 years they charged us $369.00 to remove a empty bin. They are criminals.

For a well known national company, their service is the absolute worst! Missed garbage and recycling pick ups.

Constant updates of rescheduled dates, which has quickly turned to skipped weeks.

The ONLY thing WM is great at, is charging my credit card. I should send WM a reschedule date for billing me!

The supervisors are no help. Have been reimbursed but that MEANS NOTHING when I have two weeks worth of garbage on my property at any given time now. This has now gotten to be an unhealthy setup due to age old garbage and now pests, animals and rodents are becoming an issue.

So much for a 'renowned' company. Waste Management is a JOKE!

How hard is it for WM to get the trash into the truck? Why must I go out every Monday and clean up after their drivers spill garbage and yard waste all over the street? The trucks speed around this neighborhood like have just robbed a bank, flipping u turns in intersections and some on their phones. I'm tired of accommodating their inadequate and sub standard service all for the glory of paying $300 every two months. And good luck with customer service! I think they purposely hire the illiterate and snotty just to deter anyone with an IQ higher than a carrot crazy.