VitalChek

Overall I did not have a great experience. I needed my son's birth certificate by a certain date to get him on my insurance. The order took way longer to process than the 5 to 10 business days listed. What was more frustrating was I couldn't get a straight answer on where it was or what the updated timing was. It was really difficult getting a hold of someone at Vitalchek. I ended up ordering a second one because it was so unclear when the first one would come.

I ordered my recently deceased son's birth certificate January 20th, it is now April 1st. I have called and wait over an hour several times and then get hung up on. When I finally get someone, they tell me they need to get ahold of the state and will call me back with an update in about two weeks. And never received a phone call back. I have emailed them multiple times as well. Cost me 57$ and still nothing. I check my order status now says it has expired. This company is a joke and should not be in business. This is not funny. Thanks for scamming me. And no stars. Made me check at least one star.

The document came safely and quickly (though it was only in a carboard sleeve, not in a well protected or padded envelope, and had no "do not bend" message), but the shipping cost was not advertised until after I had already submitted the order. I would have just gone to get it in person had I known it was going to charge me nearly an extra $20 for expedited shipping (which I had no option to deselect). It just would have been nice to see a price summary before paying, so I wouldn't have spent an extra $30 (with the shipping and convenience fees) to order online. Some parts of the online form (specifically for marriage certificate) are also unclear - ex. For "legal name", should I put my maiden name or new name? Which is my legal name at this point, since I'm actively ordering the certificate I need to change my name on my legal documents? Increased clarity would be helpful. Otherwise an easy and quick process.

Ordered more than a month ago. They immediately charged $9.30, and every two weeks, after waiting for my "express shipping", I get a "missing documents" email. Customer service NON-EXISTENT, NEITHER BY EMAIL NOR TELEPHONE! TELEPHONE 7 DAYS IN A ROW! 1.75 HOURS ON HOLD NO REPRESENTATIVE! THEY GASLIGHT, SANITIZE LANGUAGE TO MAKE YOU FUME AND RAGE. DO NOT GET INVOLVED. IT'S FASTER TO TAKE A DAY OFF WORK AND A TRIP TO YOUR HEALTH DEPARTMENT

I was looking for a long form birth certificate, was unable to determine if that was what I was ordering. Received a short form birth certificate...Not what I wanted

There's no reason UPS Air should have been the default for a document being shipped less from than 10 miles away. The fee appeared only after checking out.

I used VitalChek to order my father's death certificate and experienced significant issues with the service:

1/4/25: I placed my order and selected UPS Next Day Air ($19) for expedited shipping. I also completed the required notarization to verify my identity.
1/6/25: VitalChek shipped my order via UPS Next Day Air.
1/8/25: I filed a claim with UPS because the package went missing. (Note: When a claim is filed, the sender receives the refund.)
1/8/25: I emailed VitalChek to inform them of the claim and received an acknowledgment email from them stating there was a delay and a claim had been filed.
1/10/25: The package was delivered.
1/10/25: I immediately contacted VitalChek requesting a refund for the $19 Next Day Air fee.
1/17/25: I followed up with VitalChek, as I had not received a response.
1/26/25: As of today, I have still not received any response or refund.

I am extremely disappointed that VitalChek is ignoring my request for a simple refund of the $19 UPS Next Day Air fee. This is a basic and reasonable request, and it's frustrating that they have failed to address it.

Based on my experience, I would not use VitalChek again in the future, and I would caution others against using their services as well.

Shouldn't have to pay more than $8 total for a document I'm required to have. Otherwise, it arrived quickly and without issue.

Filling out the forms for my birth certificate was a breeze. Certs arrived about a week later, but there was an error. I contacted Vitalchek. They responded a couple days later, addressing me by a different name, asking for some information I had already provided. I sent the information and waited another week. Hearing nothing, I contacted them again for a status. They responded that, essentially, I had to take care of it myself. I contacted the city of Buffalo directly and all is now well. This was far easier than using Vitalchek. Bottom line is I paid for a service I didn't receive. Vitalchek went through the motions, but didn't deliver.

I ordered July 26,2024. They said it would take roughly 15 days, if not sooner. A month later, I finally checked and they had no status update. Apparently, they themselves have to request a status check, only AFTER you request one, to the county in question. Cook County, Illinois. For another month, I had to wait on status updates and they could not get a hold of them, saying they could only send status checks on Mondays, for whatever reason. I would think a third party website would have their own internal option for checking status. Still no word. I eventually had to request a full refund. How can they not have a better working relationship with one of the biggest counties in the country? And they absolutely did not care either way. If I had needed this immediately, or even in few months, I would have been horribly disappointed. It is so lucky that I am working ahead by a year.