Excellent customer service. So refreshing to find an affordable clothing site that is legit and helpful! Their team member Susie B responded within a couple hours of my inquiry. Very impressed and will definitely continue to shop PatPat!
Site Design: Visually, the site is clean and easy to navigate. Product images are bright and clear to view details. Navigation menus are prominently displayed to hop between categories.
Pricing/Options: Prices appear to be affordable for the type of goods for sale. Customers can filter items by price, ratings, attributes like color. Payment and shipping info is readily available.
Customer Service: Contact info and frequently asked questions are easy to locate. There's also a live chat option to get quick help from representatives. Returns/refund policies are clearly spelled out.
Amazing quality and prices. I ordered some seasonal clothes for my newborn however they were too big so I had no choice but to return. However casseylene helped me get a refund with no need to return the items, which saved my shipping fee. Thanks again.
I shop here all the time and love everything I buy. This last time I had one outfit that didn't fit right and they responded quickly telling me to donate the outfit and they will issue a full refund. You can't ask for any more than that.
I expected everything to be sixed similar to shein and fashion nova, you know, small. But it's actually normal sized clothing! And it's good quality as well! Customer service though is what sealed the deal. They were fantastic!
Very happy with the care and support I received during a delivery issue. I put the address in wrong so the order was returned, and they gave me credit for the full amount of my order. Took a couple of days because it was over the weekend and it's the week before Christmas, but I'm very happy with the help and care I received. Susie B was very easy to work with. I love their clothes and their service!
Easy to shop for family matching outfits for the whole family. Many prints and pattern and variety of styles to choose from. Quality of material is good and fit is true to size. I had an issue with some sock sizing and Jonalyn from Patpat customer service was very helpful and quick to resolve the issue. I was satisfied with the solution.
My package was sent to the incorrect address and I contacted PatPat and they were very helpful. They were able to resend my package with the same items and I didn't have to repay. It took around 5-6 hours to complete my redelivery and I am very happy with my experience.
Helpful, honest, and great customer support. They solve my issue very well. Need to be patient.
And the quality of the product is also good. At a very reasonable, affordable price.
Awesome experience here. 100% recommend
I had a great experience with patpat, I bought some dresses for me and my baby girl. The products are of good quality, excellent for the price. The dresses did not fit me, I contacted the customer service, they answered me on the same day, Elaine was the person who spoke to me, she is very kind and solved my problem, she gave me several options. I will definitely buy in this story again.
Overview
Patpat US has a rating of 4.9 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Patpat US most frequently mention customer service and good quality. Patpat US ranks 201st among Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members