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Unlock River Reviews Summary
Unlock River has a rating of 3.2 stars from 127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Unlock River most frequently mention and great service. Unlock River ranks 7th among Mobile Repair sites.
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It is a scam. Unlockriver took my money and only after payment was sent, they said it would take 15-25 business days. I needed it sooner, so requested a refund and they refuse to pay my money back and are rude in communication.
Mandaron 2 códigos y coloqué tal y como explicaron NO FUNCIONARON NADA mandaron otro código TAMPOCO FUNCIONA AHORA DE TANTAS TENTATIVAS EL CELULAR ESTÁ BLOQUEADO PARA PODER DESBLOQUEARLO...SI NO PUEDEN RESOLVER MI PROBLEMA DEVUELVAN MI DINERO!
Take my advice and just don't do business with them. They have a very ambiguous refund policy that they play out to rip you off. They claim they can unlock your phone in hours but I waited 10 days and got nothing. When I filed a dispute the bank unfortunately stood by their ridiculous refund policy. The scam is to make you wait until you decide to cancel and then they still keep your money even though they have done nothing! To file a claim in Small Claims Court would be successful but too time consuming. Of course they know that and if you did file I am sure they wouldn't show up. You win by default. They would have to explain exactly how they unlock these phones in court. They can't do that. They would also have to defend their refund policy against their own advertising. They won't do that either. If you have the time and get ripped off by them I strongly suggest taking them to court. You may be the one that finally puts them out of business. YouTube videos are more than likely made by them and not by satisfied customers. All of them are scripted the same. Attached is the real name of the company on my invoice. Unlock River is a DBA.
Hello Dino,
Thank you for taking the time to share your experience. We deeply regret to hear that our service did not meet your expectations, and we sincerely apologize for any inconvenience you've faced.
We always strive to provide the best experience to our customers, and it's disheartening to learn about your dissatisfaction. We value transparency and integrity in our business operations, and it's never our intention to make our customers feel misled.
Your feedback provides us with valuable insights into areas where we can improve. If you could provide your order number, we would like to investigate this matter further and provide the necessary support.
We're dedicated to ensuring the satisfaction of all our customers, and we genuinely hope for an opportunity to address your concerns and rebuild your trust in our service.
Warm regards,
The UnlockRiver Team.
It's been 22 days after paying I haven't received unlock code till date. They keep postponing., really disappointing with the service n lost money as well
Hello Manju,
We truly regret to hear about the delays you've experienced and understand how frustrating this must be for you. We apologize for not meeting your expectations, and for the inconvenience this has caused you.
Could you please provide us with your order number? We'd like to review your case and prioritize its resolution. We always aim to deliver prompt and efficient service, and it seems we have fallen short in this instance.
Thank you for your patience, and we promise to do our best to address your concerns and ensure you receive the service you paid for.
Warm regards,
The UnlockRiver Team.
No conseguí desbloquear mi teléfono con el código que me proporcionaron. Sin embargo, no mintieron cuando dijeron que obtendrás un reembolso completo siempre que tengas evidencia de que realmente no está funcionando. Responden con amabilidad y rapidez. Me ayudaron durante todo el proceso y me ofrecieron un reembolso cuando las cosas no salieron bien. Sabrá lo bueno que es un proveedor de servicios cuando comiencen a ocurrir problemas y yo diría que lo manejaron muy bien. No dudes en probar. Investigando por qué no funcionaba el código encontré algo curioso en empresas como AT&T, mi teléfono es de ellos, no solo bloquean el dispositivo sino que le ponen uno o dos códigos más. Esto para evitar que los clientes vendan sus teléfonos, al no poder desbloquearlos, la persona se rinde y compra otro. Con esto me di cuenta de que unlockriver estaba en lo correcto y es una empresa seria y responsable, para mi antes de dar una mala reseña investigué, y encontré algo interesante
Hola,
Primero que todo, queremos agradecerte por tomarte el tiempo de compartir tu experiencia y por tu entendimiento ante la situación. Estamos sinceramente agradecidos por tu actitud proactiva y tu interés en investigar el asunto antes de emitir un juicio.
Nos alegra que hayas notado nuestro compromiso con la integridad y la satisfacción del cliente. Siempre estamos aquí para ayudar y apoyar a nuestros clientes en cada paso del proceso.
Nuevamente, gracias por tu comprensión y por darnos la oportunidad de servirte.
Un cordial saludo,
El equipo de UnlockRiver.
Applied to get phone unlocked on the 30/01/2020, payment was taken out of acc, but no confirmation or any sort of reply to this day. Emailed them a couple of days ago and still no contact from them. I'm so disappointed and just want my money refund.
Hello Dilys,
I'm deeply sorry to hear about your experience. We pride ourselves on efficient service and communication, and it's clear that we fell short in this instance. Please share your order number, and I'll ensure a prompt investigation and resolution to this matter. I understand how crucial it is to have your device unlocked and to receive timely updates.
We genuinely value your business and want to make this right for you. I apologize for any inconvenience, and thank you for bringing this to our attention.
Best regards,
The UnlockRiver Team
After the first 14 days they said phone was unlocked and good to go, it wasnt. Then they said it would be another 10days. After those 10 days they said it was good to go, it wasnt. So after almost 1 month of wasting time with them they said sorry we cant unlock the phone. Absolutely the worst experience I have had. Dont waste your money with them. Horrible!
Hello,
I deeply apologize for the frustration this situation has caused. We aim to deliver top-notch unlocking services, and it appears we missed the mark in your case. I understand how delays and miscommunications can be unsettling.
Could you please provide your order number? I'd like to personally look into this matter and ensure that it's addressed appropriately. Your feedback is invaluable, and I'm committed to making sure you receive the service you deserve.
Warm regards,
The UnlockRiver Team
After mistakenly giving them the wrong IME the first time and couldn't get a refund back. I excepted and respected that. So, I try again giving the right IME # two weeks goes by and they finally tell me they can't unlock and that I'll have to wait 7 business days to receive a refund in which I feel like a refund should immediate! Anyways this is the worse experience ever! Not only that the time and the cost of dealing with is not worth it at all!
I'm truly sorry for the inconvenience you've faced. We understand the frustration of the situation. Please share your order number with us, and I'll personally ensure your refund is expedited. We appreciate your feedback and patience.
Regards,
The UnlockRiver Team.
It works perfect what more to say! Yes it costs but most things do and if it works then money well spent.
Thank you for your positive feedback! We're glad to hear that our service met your expectations. Your satisfaction is our priority, and we strive to provide the best service possible. We hope to assist you again in the future!
Warm regards,
The UnlockRiver Team
After being scammed I was dubious on using another Internet service... but these guys are the real deal... they did what they said they would at a great price. Masssive thanks
Thank you so much for your kind words! We understand the skepticism, especially after a negative experience elsewhere. We're delighted to have been able to assist you and regain your trust in online services. Our aim is to provide genuine, reliable, and affordable solutions to our customers. We appreciate your feedback and are here whenever you need us!
Best wishes,
The UnlockRiver Team
2023
Nunca pensé que podía desbloquear tan rápidamente mi teléfono todo fue muy fácil solo hay que seguir los pasos y listo, muchas gracias
¡Gracias por tu comentario! Nos alegra saber que tu experiencia con nosotros fue positiva y que todo fue fácil y rápido. Nuestra prioridad es siempre ofrecer un servicio eficiente y de calidad. Si necesitas cualquier otro servicio en el futuro, no dudes en contactarnos. ¡Que tengas un excelente día!
Saludos cordiales,
El equipo de UnlockRiver
I have a galaxy note 9 from AT&T I got it on a BOGO deal so I wanted to get it unlocked now remind you the phone was not even 2 weeks old and I was trying to get it unlocked I have a lot of phone stores that can't unlock phone all of them said they could not do the galaxy Note 9 at this time so I figured know one could at this time but the company you are with so I looked at YouTube and look at that this video on how to unlock Galaxy Note 9 trust me I was very skeptical at this point because I'm like if none of my phone stores can unlock it what makes me think this sight can do it but man they did it it took 3 but it was worth every dollar I can say so if your thinking they are scammers well they are not they did mine wen no other store could so they get 5 stars from me and yes I am a real person so look at my picture and u can see now once again thanks unlockriver for unlocking my note 9
Thank you so much for your detailed feedback! We're thrilled to hear that we could unlock your Galaxy Note 9, especially when others couldn't. We understand the skepticism, but we always strive to deliver the best service possible. We're glad we could meet your expectations! Remember, we're here to help with any future unlocking needs. Thanks for putting your trust in us and for the 5-star review!
Best regards,
The UnlockRiver Team.
My iPhone 7 Plus got unlocked in 4 business days. They provided me an excellent support. Couldnt be happier. Thanks a lot guys!
Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our service and that your iPhone 7 Plus was successfully unlocked. Customer satisfaction is our top priority, and we're pleased we could meet your expectations. If you need any more assistance in the future, don't hesitate to reach out. Cheers and thanks for choosing UnlockRiver!
Warm regards,
The UnlockRiver Team
Stoled money after 1 month them ask me to wait when I ask about my money them start westing time then no body answer me
We sincerely apologize for the inconvenience you've experienced. Our goal is always to provide the best service possible, and it's disappointing to hear that we missed the mark with your order. Please share your order details or contact us directly so we can look into your situation and provide a solution. Your feedback is invaluable to help us improve.
Best regards,
The UnlockRiver Team
When I first took a website like this, suspicions were all over while I was simply desperate for dealing with this locked situation. I was so desperate that I couldnt resist ordering for the codes.
A couple of days later, I received it, and it successfully worked as it was supposed to.
I strongly feel that your service didnt only unlocked my phone, but also something else.
Thank you for sharing your experience! We understand that the online world can be daunting, and we're glad to have exceeded your expectations. It's great to hear that we were able to not only unlock your phone but also provide you with peace of mind. We appreciate your trust in us and look forward to assisting you in the future if needed.
Warm regards,
The UnlockRiver Team
El servicio es ágil y muy simple. Los pasos para ingresar la solicitud son bastante sencillos y luego, al tener la clave de desbloqueo, la página tiene indicaciones para realizar el procedimiento, sumamente claras. Muy recomendable y a buen precio.
¡Gracias por tus palabras! Nos alegra saber que encontraste nuestro servicio eficiente y fácil de seguir. Trabajamos continuamente para ofrecer la mejor experiencia a nuestros clientes. Estamos a tu disposición para cualquier otra consulta o servicio que necesites en el futuro.
Saludos cordiales,
El equipo de UnlockRiver
I was weary about using an online phone unlocking service opposed to just going to a local store to unlock my phone. These fears turned out true as I don't think this service is legitimate. I have paid for an unlock key for my phone purchased directly from samsung (used) so there shouldnt be any issues. It has been 5 days now and they still indicate it is "Processing". Dont waste your money on a high risk venture such as this and just drive to your local phone repair store and get it done immediately.
This is the best unlocking service so far if you have doubts please don't this service is amazing they are very professional
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our service. It's always our goal to provide efficient and professional service to our customers. Should you need any assistance in the future, don't hesitate to reach out. Enjoy your unlocked S7!
Warm regards,
UnlockRiver Team
Dang I never trusted this site before but I had to try it out, and it unlocked so fast! It only took 12 hours to unlock. Thank you guys so much!
We're thrilled to hear about your positive experience! Trusting online services can be a challenge, but we're glad you took the leap with us and it paid off. If you ever need assistance in the future, don't hesitate to reach out. Thanks for choosing UnlockRiver!
Best regards,
UnlockRiver Team
Unlock River was professional and prompt in their communication with me through the whole process. Even when I was having challenges with the unlocking, they were patient and helpful and courteous until it was resolved. Would use again without reservation.
Thank you so much for your kind words! We strive to provide the best service possible, and it warms our hearts to know that our efforts made a positive impact on your experience. Your recommendation means a lot to us. If you ever need assistance again in the future, please don't hesitate to reach out.
Warm regards,
UnlockRiver Team
From the business
UnlockRiver stands as the top-rated choice for Cellphone Network Unlocks, consistently earning positive UnlockRiver reviews from our vast clientele. With a legacy of assisting over a million satisfied clients, we are the go-to platform for unlocking your device, allowing flexibility with any SIM card, globally. From an impressive 7,000+ networks in 120+ countries to over 200 unique phone models, our broad reach and expertise guarantee the UnlockRiver reliability and efficiency that customers rave about. Our 24/7 dedicated support team is always at hand, ensuring every UnlockRiver review reflects our commitment to an unparalleled unlocking journey.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola,
Lamentamos sinceramente los inconvenientes que has experimentado con nuestro servicio. Es evidente que no has recibido la experiencia que esperabas y por ello, te pedimos disculpas.
Por favor, proporciónanos tu número de orden para que podamos revisar tu caso con detenimiento. Estamos comprometidos a resolver tu problema y queremos asegurarnos de que tu dispositivo funcione correctamente.
Entendemos lo frustrante que esta situación puede ser. Apreciamos tu paciencia y comprensión mientras trabajamos para solucionar este asunto.
Saludos cordiales,
El equipo de UnlockRiver.