Overview
UNice has a rating of 4.5 stars from 737 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.
Instant Feedback
My experience so far has been a so far good one the customer service rep could respond quicker but overall they was very helpful and made sure I got exactly what I wanted even with the changes can't wait to try the hair n give a hair review next
This is my second order and I've been impressed with the speed of delivery and the customer service. I did have quite a bit of shedding on the first brush but seems to have settled down and hopefully they'll be no more
Amazing website and app. The app really takes it to another level. You get bombarded with a lot of deals and savings so beware, you'll be tempted to make a few purchases.
Shipping was straightforward and I overall loved the experience. I will be a loyal customer.
After spending close to $100 they sent email saying the wig is not available it will take 30 days to make…WHAT? And I also I also wanted the BOGO deal but one wig was removed from order they told I didn't use the right code. So after several emails, text and threats I finally received my product! It was super upsetting and I'm a first timer here. They need someone who speaks fluent English and not try to come up or scam anyone. I had to tell the truth
The orders are just like what is advertised, no exaggeration the quality in the products are amazing and is worth the price, the customer service is great aswell they helped me with my problem when my delivery hot delivered to another address.
It was easy to search for what I was looking for but my overall experience will be decided on when I receive my item then I will change my star rating
OMG! This 13×4 pre everything is everything as described. I am in love with my wig. As soon as I put it on I was shocked, it looks amazing, feels amazing and so comfortable. I highly recommended you to family and friends. Thank you for my happy experience 😊
The website was detailed and informative with each wig. Extra details from the beginning on all options, pros and cons, upgrades with pictures to enhance knowledge. I wasn't guessing or unsure. Even reviews had pictures which were quite helpful and encouraging
When my wig arrived, it was so beautiful! I got the pre-everything (13 x 4) and trust me it is true to its description! The wig looked layed, sleek. I absolutely love it
I placed an order it was never received I emailed the company and later was emailed back with the answer of they don't have a tat and that if I take a 22 inch that it can be shipped out in 24 hours and that the 24 inch was under construction without a shipping date. I haven't heard anything back and I just wanted others to understand that you should just be careful!
Hi, Perry, we are so sorry for the inconvenience you had before. Because the hair you ordered is our new-in-style wig, which needs customization for a while. So we haven’t shipped out yet, and we should be sorry for such delay we made to you. And so sorry for the late reply because of time difference and holidays. But please trust that we never ignore our customers’ messages.
By the way, we have canceled the order as your request, the full refund will be back to you soon. If you need anything else, please let us know, our specialized service customer will talk with you directly asap and we will fix the problem as soon as we can.
Sincerely,
The UNice Hair Team
This was actually a good wig. However, the bangs were a little wimpy. It didn't give a full curtain bang. I believe I got the one eighty density so the hair was kind of thin.But after curling it, you can get the desired hairstyle that you're looking for. I would recommend this week as a starter wig. But for someone that is more advanced and looking for more volume, I would pass on this wig.
I just love UNice customer service. They're extremely helpful and friendly. When it comes responding back to a customer, they're on it. I've never had a bad experience UNice customer service reps. The quality of their hair is fantastic. I've ordered from them multiple times. UNice products and customers is never a let down. I highly recommend ordering from them.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
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- Culver City, CA
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Business History
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Starr, we are so sorry for inconvenience we made before, and we indeed thanks for your liking about our brand at the first place. And we do feel sorry that the delay caused by the customization before. And we do feel shamed about what you’ve been through. In the near future, we will definitely upgrade our customer service. And we really thanks for your advice to our service.
Please take our sincerest apology for that we can’t find your order without your full name “Starr K.”. If possible, could you please leave us your full name or email address here? So our specialized customer service can get in touch with you and fix the problem asap. Waiting for your reply.
Sincerely,
The UNice Hair Team